ofrm-customer-support | Stripe Developers | Page 1

fleet cradleBOT Mar 21, 2023, 3:35 PM

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candid rapids Mar 21, 2023, 3:36 PM

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Hello 👋
I'd recommend working with our support team as they're experts on looking into declines and they should be able to provide more context on what's going on here

https://support.stripe.com/?contact=true

warped birch Mar 21, 2023, 3:38 PM

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Yeah, that just points me to Uppbeat.io again... But they say it's not them...

candid rapids Mar 21, 2023, 3:39 PM

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Ah I see. Unfortunately, our team on discord can't help much as we primarily work with developers building apps with our APIs. We don't have tools or workflows to be able to support decline related issues.

fleet cradleBOT Mar 21, 2023, 3:40 PM

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rustic willow Mar 21, 2023, 3:41 PM

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ofrm-customer-support

warped birch Mar 21, 2023, 3:42 PM

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ok, but how on earth can we fix this. If there is no way of contacting as a costumer. My creditcard is refused, my gPay (creditcard) also refused. So at the moment there is no way for me to use any website on the web that uses stripe?

rustic willow Mar 21, 2023, 3:43 PM

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@warped birch this Discord server is for developers asking questions about their code though. Here you're a customer paying on a website and the payment is failing. Really you need to push on the website owner. That's their role to help you and they can talk to our support team if they need help
We (Stripe) can't help individual customers with a decline, that's not possible.

warped birch Mar 21, 2023, 3:45 PM

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I understand, but it's so frustrating. I really need a digital product to work with... and stripe is just blocking it every time. I will contact Uppbeat again.

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Thanks for your time and effort though, really appreciate it!

#ofrm-customer-support