duranmla | Stripe Developers | Page 1

muted trenchBOT Mar 21, 2023, 11:03 AM

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sturdy belfry Mar 21, 2023, 11:04 AM

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👋 happy to help

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would you mind sharing some examples?

bright lava Mar 21, 2023, 11:14 AM

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Sure, wondering if event log is something that I can share safely here.

sturdy belfry Mar 21, 2023, 11:14 AM

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you can share IDs

bright lava Mar 21, 2023, 11:16 AM

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Sorry, read late about the IDs. I can copy/paste ID of something you can work out.

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I was trying to show you the example this customer we needed to refund for the unintended charges we did.

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I am looking into the code of the organization and I see only a single place where the charge is being created.

sturdy belfry Mar 21, 2023, 11:18 AM

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bright lava Sorry, read late about the IDs. I can copy/paste ID of something you can work ou...

yes please do

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you can delete the screenshot if you want

bright lava Mar 21, 2023, 11:19 AM

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Any of those IDs are useful? Or which ID is useful for you?

sturdy belfry Mar 21, 2023, 11:20 AM

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the evt_xxx or the Payment Intent ID pi_xxx

bright lava Mar 21, 2023, 11:20 AM

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Gotha... 1 sec

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Ok, there are several evt in this transaction, I will attach only one evt and one payment just to start

pi_3MiIIgFm3D5E2CnB1UoAP8hI
evt_3MiIKcFm3D5E2CnB1cOmpAFG

Customer id: cus_NTEj2iqmrQbAoV (just in case it is useful)

sturdy belfry Mar 21, 2023, 11:23 AM

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ok thanks 🙂

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taking a look

bright lava Mar 21, 2023, 11:24 AM

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Then you have:

evt_3MiIGMFm3D5E2CnB1Bowm6HV
evt_3MiIIgFm3D5E2CnB1OdocJlZ

As other two events with the uncapturable payment

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Also as context we are using stripe.charges.create API to make the charge. I'm not the author but for what I see here the capture is being set to true. And the payment is being done in a embedded UI using stripe SDK in javascript.

sturdy belfry Mar 21, 2023, 11:28 AM

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so basically there were 3 PIs created at the same time for the same customer with the same data

bright lava Mar 21, 2023, 11:29 AM

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Yes, it seems like that. Although not extrictly the same time they have few seconds difference

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There is a span of 4 minutes where the user seems to somehow create those three PIs

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And this also happen to different users within the app. But not all, which makes me think this happens after some "payment errors". I have tried on the sandbox to replicate and I haven't being able using the test cards.

sturdy belfry Mar 21, 2023, 11:36 AM

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maybe each time they update their cart

bright lava Mar 21, 2023, 11:37 AM

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Could you elaborate on that? (Sorry)

sturdy belfry Mar 21, 2023, 11:37 AM

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I really don't have access to your code to see what's happening

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it's just a theory

bright lava Mar 21, 2023, 11:39 AM

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Sure sure. I understand. But you have more context on Stripe so I can test the theory on my end

muted trenchBOT Mar 21, 2023, 11:40 AM

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bright lava Mar 21, 2023, 11:47 AM

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I guess that a good question to answer is “What are the possible reasons to create an ‘uncaptured payment’? And how I can reproduce that behavior on the sandbox?”

sturdy belfry Mar 21, 2023, 11:48 AM

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any created payment with capture_method: 'manual' is considered an uncaptured payment

bright lava Mar 21, 2023, 11:50 AM

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Ok, perhaps I will go back to the team and try to take a look to the “cart” if we are creating one and also under the hood of this flow.

#duranmla