buckets?!? | Stripe Developers | Page 1

spiral elkBOT Mar 20, 2023, 10:32 PM

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edgy rose Mar 20, 2023, 10:35 PM

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Hi, can you share the exact steps that I can reproduce this issue? Also, can you share the request id where this has happened? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

proper garden Mar 20, 2023, 10:36 PM

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sure, let me work on that

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i've reproduced the issue multiple times using test clocks

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luckily we have not enabled pause in production yet

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i believe it's this request: req_F15XIVY0tVpk6o

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it's the one where i unpaused a subscription through the customer portal a day or two after the billing cycle ended (using the test clock to set the day)

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here's how i reproduce the issue:

create test clock at April 1, create associated fake customer, and associated monthly subscription
advance test clock to April 29
create a customer portal for the fake customer and pause the subscription indefinitely through it
advance test clock to May 2 or so, verify a voided invoice was created for the May billing cycle
unpause the subscription through the customer portal
verify that a new non-voided invoice was created starting May 2, for a prorated amount

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optionally, advance clock to June and verify that payment continues as normal after that

wheat pelican Mar 20, 2023, 10:48 PM

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@proper garden yeah this does sound like a bug, I'd recommend writing in to our support team and providing all those details and they can look into a fix for you. You can contact them at https://support.stripe.com/contact

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I think the problem is that the "resume action" ignores proration behaviour in that case though not sure, but our support team can help track this down

proper garden Mar 20, 2023, 10:51 PM

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i already contacted them and they said it's an existing limitation and that they are sorry it's causing an issue for our current use case

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it just seemed like they didn't fully understand that this is a bug that affects all companies that use the customer portal and enable the pause functionality 😆

wheat pelican Mar 20, 2023, 10:52 PM

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ugh of course they did

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I'll see if I can find your "ticket" and escalate

proper garden Mar 20, 2023, 10:53 PM

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and is causing them to unwittingly give away free discounts

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thanks!

wheat pelican Mar 20, 2023, 10:54 PM

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oh wait what

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that's like a report from 6+ months ago

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did you find anything different/new?

proper garden Mar 20, 2023, 10:56 PM

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no, i thought it would get prioritized

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but it hasn't, so i reproduced it today just to make sure it's still an issue

wheat pelican Mar 20, 2023, 10:56 PM

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gotcha, so yeah

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okay I flagged to the product team again but yeah no plan to fix this in the near future unfortunately

proper garden Mar 20, 2023, 10:58 PM

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ok. that's pretty rough

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seems odd considering it's a live feature that's broken?

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but i know how these things go

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thanks for the help

#buckets?!?