jarrett | Stripe Developers | Page 1

keen bladeBOT Mar 20, 2023, 3:59 PM

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mighty thunder Mar 20, 2023, 3:59 PM

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Can you summarize the current state of your question?

mighty mirage Mar 20, 2023, 3:59 PM

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https://discord.com/channels/841573134531821608/841573134531821616/threads/1087395530377810041

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i wanted to respond to that

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you were added to it here but then it waas closed before i could respond. #1087395530377810041 message

mighty thunder Mar 20, 2023, 4:03 PM

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Okay so basically we're just asking what Support told you

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You didn't respond so there isn't any context work re-opening the thread

mighty mirage Mar 20, 2023, 4:06 PM

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i'm confused because we create a payment method

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And someone else here (https://discord.com/channels/841573134531821608/1086350998869643324) told me to reach out to support and now I feel like I'm in a loop

mighty thunder Mar 20, 2023, 4:10 PM

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Okay so what is the question you asked Support and how is that answer not sufficient?

mighty mirage Mar 20, 2023, 4:14 PM

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the question I asked support was the same question in the original thread

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which karbi told me is a bug

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and I already am doing what they said about creating the payment method with the option create payment method step.

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so I feel as if I've entered a loop

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cause i was told here that it's a bug, but support is telling me it's my integration because I need to do something that they think I'm not doing but I really am doing it.

mighty thunder Mar 20, 2023, 4:17 PM

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If Karbi said it was a bug, it's a bug. They're one of the smartest people I know.
Support starts from the premise that it's your integration that's not working and that docs can solve it. This is true most of the time but not here.

Can you summarize the question you had with Karbi (I'm not going to re-read threads when I helping multiple people)

mighty mirage Mar 20, 2023, 4:19 PM

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I got an error about not passing a mandate in for creating a subscription. He said report it it to support. Lol

mighty thunder Mar 20, 2023, 4:20 PM

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When you reached to to Support did you mention that you had already raised this issue on Discord and been informed by Stripe staff that this behavior is a bug?

mighty mirage Mar 20, 2023, 4:21 PM

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Yes and I sent them the discord link as well and a copy of the entire chat.

mighty thunder Mar 20, 2023, 4:25 PM

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I'm sorry to say this but

You/Karbi are right
You will probably need to push back on the Support response.

I am sorry your experience with Support has not been as helpful as we would like 🙁

mighty mirage Mar 20, 2023, 4:30 PM

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i already pushed back but wanted to confirm here that I’m not missing something

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Is there anyway you can note something on the ticket internally?

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it would be nice if there was a closer connection between here and support. any time I deal with support it’s painful. You guys are great here.

mighty thunder Mar 20, 2023, 4:42 PM

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We try to offer the best help we can

#jarrett