JayJay

[zealous apex]

Hello, I am not familiar with how to configure that on your account but if you reach out to our support team they should be able to help you. https://support.stripe.com/?contact=true

[fossil bramble]

ah ok, so it's better if i write them directly on the bot, right?

[zealous apex]

Reaching out either way should work. Also I found a support doc that details how to mark the subscription to be exempt from deletion from your dashboard
https://support.stripe.com/questions/test-mode-subscription-data-retention#:~:text=Mark a test mode subscription as exempt from deletion

[fossil bramble]

yup, i read that, but when i open 'actions' from the subscription that i want to exempt, i cannot see the 'Mark as exempt' option

[zealous apex]

We call it "Exclude from auto-cancellation"

[fossil bramble]

Ok thank you

i just found it

Thank you very much for the help 🙂

[zealous apex]

Of course, glad we could help!