#bumbzor
wise crane
kind nexus
Good question, not sure if our dashboard currently has that functionality. What is the pcg_ ID here?
azure phoenix
pcfg_1MRbLqJZ74rUEztmciW542FK
I did notice that the same application between different Stripe accounts ha a different pcfg_
shouldn't that be the same?
I have pcfg_1MRbLqJZ74rUEztmciW542FK and pcfg_1M3y1IBCijMs0BTopcAqvvgi but it's the same APP
kind nexus
I think that may be expected, that may be the connected account's payment config object rather than a platform wide one
azure phoenix
got it. And there is no way to preselct it via a link like that?
kind nexus
To be clear, do you just want to see the settings for each of the accounts?
azure phoenix
yes. Like we can post that link inside our appication to direct the user to that page to enable/disable payment methods and it would be great to have te application preselected based on that parameter in the URL
kind nexus
Oh in that case https://dashboard.stripe.com/test/settings/payment_methods may be the only link that you need. If they are logged in as themselves that page will display their settings
azure phoenix
OK thaks
Trying to figure out some Link errors and we are not sure what's the problem
Our application enables Cards and Link for connected accounts yet we have accounts connected that get an error when purchasing stating "The payment method type link is invalid".
kind nexus
Interesting, do you have an account that you could make a payment intent on and get that error with right now?
azure phoenix
I can maybe get you act_ number bot not the intent
acct_1D6ZtiGwGA0aKN2j
they had that error earlier
there are a few more users with the same error.
thorn urchin
Hello 👋
Stepping in as Pompey needs to step away soon
Give me a moment to catch up here
azure phoenix
Sure.
thorn urchin
Okay found a request that failed
https://dashboard.stripe.com/logs/req_oRmri31ZjFVzO7
Looking into why it failed
azure phoenix
thanks. Our platform (Easy Digital Downloads) has Link and Cards enabled for all customers. But some users get that error that link is not supported even with their own accounts having Link on
thorn urchin
I think that's expected because you're creating direct charges so the connected account needs to have link enabled
azure phoenix
can you check this specific account ifthey have link enabled? I believe we were told that accounts using the Connect flow will get it enabled automatically since it's active in our platform account
thorn urchin
Looks like this account has link enabled but not sure when it was enabled. looking..
Ah looks like link was activated after this payment intent failed so yeah the error is expected
After they enabled link, the other requests to create a PaymentIntent succeeded
https://dashboard.stripe.com/logs/req_rx1VmuVF5mQmTp
azure phoenix
can you tell who activated link ?
but help me understand something. Isn't the link feature activated automatically when using Stripe Connect via our platform account?
thorn urchin
The activation was performed by the connected account via the dashboard
Not sure if you can load this request in the dashboard but here
https://dashboard.stripe.com/logs/req_l8NPUXOFdlxc2U
azure phoenix
Here is another account: acct_1FbHiKEkYk7uaoVK
they have the same issue
when you say connected account that means the actualk Stripe user and not us (the platform EDD) ?
thorn urchin
when you say connected account that means the actualk Stripe user and not us (the platform EDD) ?
correct
azure phoenix
ok but isn;'t the feature activated when they conect via our platform?
that was my understanding
say in our platform we enable a new payment method like iDeal for example. They will not have it automatically and they would need to apply for it/activate it in their own account?
Can you check this one please acct_1FbHiKEkYk7uaoVK a different user with same error and Stripe support has told them that they do have Link active
thorn urchin
I think it depends on if you allow your connected accounts to customize their own settings or not.
Let me see if we have any docs on this.
azure phoenix
I can tell you that in our implemnentation code we use payment_method_types: ["card", "link"]
thorn urchin
Right, but the connected account still needs to provide verification and enable the payment method. Especially since these are Standard accounts, they have more control over these things compared to express OR custom.
azure phoenix
so with our current setup, and our COnnect account you say that the individual user that connects to Stripe via our Platform Still have to enable Link on their own in their accounts:?
they will not "have" it automatically? but it's weird cause with some accounts it worked and some it does not.
like I have a US account with Link disabled and I don't get that error
for example this one pi_3MmeNjAzkZDIWivF2ctWcf5U
its a different Stripe account connected to the same platform and on that account I have Link turned off everywhere, yet it still worked fine and I did not got the error
thorn urchin
I suspect that this might come down to platform controls for standard accounts
I believe you're referring to this flow right where the eligible account gets link turned on automatically?
https://stripe.com/docs/connect/payment-methods#enable-payment-method
azure phoenix
Perhaps. IU know our team maanger made some changes earlier from within our connect account and he said it;s processing as it has to apply to all of the connected accounts
like 30k accounts
thorn urchin
Gotcha. Hmm if they used an internal tool for the update then there might be something else that's going on here.
I'd recommend reaching out to your Stripe rep and asking them to take a look (they might have more context on this than our team on discord)