#pietrojaunto

1 messages · Page 1 of 1 (latest)

near terraceBOT
hot bison
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Is it a code integration issue? We only can help with code here

silver zodiac
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I think tho. The API Keys are correct and don’t understand why. However I see that if I add after the transaction the metadata “destination” and link the acc__ that deposit will be transfer, but for example: amount:3€/ security deposit:1€= reservation 2€ > when I add “destination” Stripe transfer 2€ and not 1.65€ then I have to pay for the difference. How can I solve it

hot bison
silver zodiac
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Sorry for the misunderstanding. I receive a reservation of 2 euros plus a security deposit of 1 euro. Stripe will charged 3 euros instead of 2. Then, when I add the “Destination” metadata Stripe will transfer the amount of the reservation, less the security deposit to the express account, but I’ll have to pay the difference because Stripe should transfer 1,65 euros not 2 euros. So I’m gonna pay the difference between the refunded of the security deposit plus the difference from 2 euros and 1,65 euro.

near terraceBOT
short shuttle
silver zodiac
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Sure! Here we are > req_0u9ApRSHqbgcrr

short shuttle
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In this example, the charge ch_3MmB88ECzgBaXTPt07EdIzQ3 was EUR 3 and the transfer to connected account was EUR 2. Your system requested to transfer EUR 2 to the connected account. Where did you get EUR 1.65 from?

silver zodiac
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If I look on this payment > pi_3MmB88ECzgBaXTPt0bKIyVrd the net should be 1.65 euros

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So I thought Stipe should transfer this 1,65 not the amount without commission

near terraceBOT
harsh shadow
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Hi! I'm taking over this thread.

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The PaymentIntent you shared (pi_3MmB88ECzgBaXTPt0bKIyVrd) is for 3€. Can you share the request where you made the transfer?

silver zodiac
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Hi Soma! Sure thing > req_XtPPJb2te10hDv

harsh shadow
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This request just added some metadat to the PaymentIntent, so it didn't transfer any money.

silver zodiac
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But I see the transfer into the express account

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tr_3MmB88ECzgBaXTPt0RbHmsgQ

harsh shadow
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So I see a PaymentIntenet for 3€ (minus the Stripe fees), and then a transfer for 2€.
Can you clarify exactly what is your question?

silver zodiac
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Sure. Sorry for the misunderstanding. The reservation it’s 2 euro and 1 euro its the security deposit. Looking the payments, stripe take the commission over the 3euro, not over the 2euro. So when I transfer the amount of reservation ( in this case 2 euro ) Stripe should transfer the 2 euros less the commission, otherwise ill pay for the difference because the 1 euro of security deposit will be refund, stripe transfer 2 euro and the commission are lost like this. I don’t know if i explain my problem very well. Sorry for that

harsh shadow
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Looking the payments, stripe take the commission over the 3euro, not over the 2euro.
Yes the Stripe fee is computed on the full amount, so 3€

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What is the outcome you are looking for? Transfer more money? Transfer less money? Something else?

silver zodiac
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I’d understand how transfer money of the reservation without need to pay ( me ) the difference from the commission

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Like, if the net are 1,75 euro over the 2 ill like to transfer this amount ne not 2 euro

harsh shadow
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You have to pay the Stripe fill on the full amount, you cannot change this.
The things you can change are:

  • The amount you are asking for (currently 3€)
  • The amount you send to the connected account (currently 2€).
    Once you decide which you want to change, you need to update your integration to change the amount
silver zodiac
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Then how can I tell Stripe to send not all 2euro but just a part of it? I add the “transfer: 1.65” but not sure it will work.

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Thank you so much for your time!

harsh shadow
silver zodiac
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My, I can’t changed the amount from here

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Mhh *

harsh shadow
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How are you creating the transfer? Wit the Stripe dashboard, the API, something else?

silver zodiac
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Payment are made on my website, then, to transfer I do: Payments/select the payments/ scrolling down until metadata/ add “destination” and “security deposit” / save and the transfer will start (at least I did like this for the transfer we are talking about )

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Should I add a “amount:165” in the metadata?

harsh shadow
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So you are not using Stripe API. Are you using a Stripe plugin?

silver zodiac
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I just set the API on my website but I’m not sure I’m using the api to send money, yes

harsh shadow
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Payments/select the payments/ scrolling down until metadata/ add “destination” and “security deposit” / save and the transfer will start
But where do you do this?

silver zodiac
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Sorry! In my Dashboard stripe

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Stripe Dashboard

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To let people pay I use Stripe Gateway or WooCommerce Payments likened to my Stripe Account, then, all the transfer etc are made in my Stripe Dashboard

harsh shadow
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So I'm guessing you use a WooCommerce plugin for Stripe?

silver zodiac
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I do, but please don’t tell me to ask woocommerce support because they told me to ask to stripe 🙄

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Joking of course, but I cant find a solution on my problem

harsh shadow
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I just checked your account, and I see you are connected to a few plugins: WooCommerce and WP Simple Pay.
Since it's one of these plugins that is creating the Transfer for you, you need to ask them how to change the amount of the transfer.

silver zodiac
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Okay, I’ll ask this thing. thank you for your time to replay to me!

harsh shadow
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Happy to help 🙂

near terraceBOT
silver zodiac
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Hi Soma! Can i ask you one more thing?

dark nova
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

silver zodiac
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Sure! My question is: since WooCommerce automatically created an Express Account and transfer all the deposit and payments on there (keeping mind all the payments done with woocommerce has a destination account inside), and I can’t transfer those deposit to other express account, would be a problem if I keep using this method (because if i use woocommerce the security deposit will be refund without commission) and keep receiving errors in Log Activity of my Standard Account? And transfer those money with a normal payout of my bank

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Hope its nt too much confusional

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Here an example of a request to transfer with an error > req_FvUTkLqxAcgSc8

dark nova
silver zodiac
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I try to explain me better, just a second

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When I created an account with WooCommerce, it automatically created an express account for me, the problem is that all the payments made have the “destination” metadata inside them because they would have to be redistributed among the various sellers. Now, these payments are not transferred to express accounts, because they come directly to my bank account, without going through Stripe Connect. However, if I use this mode, the security deposit is returned correctly at the end of the reservation, and the balance of the reservation is transferred ( theoretically ) to the express account 3 days after the end of the reservation. The problem is that on my Standard Connect account I see all the payout requests for express accounts, but the balances are in my bank account because woocommerce transfer them there, even though I entered the api keys of the standard account. My question is: is it a problem if I receive the money in my bank account, but at the same time payout requests for those accounts continue to arrive? Their balance will be covered by a wire transfer of mine, but not by the response to the transfer request from my standard account.

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Hope this is more cleaver

dark nova
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Thanks for your clarification, but sorry I think I'm not sure I can answer your question clearly... as this isn't a technical integration Question, I recommend you to double check this with Stripe Support at :
https://support.stripe.com/contact/email?topic=connect
They should have more insights about this.

silver zodiac
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Thank you so much for your time

dark nova
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Welcome!