bumbzor | Stripe Developers | Page 1

thorn pewterBOT Mar 17, 2023, 5:15 PM

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gloomy hedge Mar 17, 2023, 5:15 PM

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Hello! Where are you seeing that error? Are you getting it back from a request to the API (if so, can you give us that request ID)?

plush sapphire Mar 17, 2023, 5:16 PM

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req_udL5xdINxtKjDs

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I think my account might not be set up correctly

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it's acting like a Connect platorm ?

gloomy hedge Mar 17, 2023, 5:18 PM

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How do you want it to be acting? Right now, based on the request it looks like you're trying to create a PaymentIntent on one of your connect accounts that is connected to your platform - in that case, we look at the settings on the connect account to decide which payment method types are valid to use

plush sapphire Mar 17, 2023, 5:19 PM

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right. but the platform (Eeasy digital downloadsD) has link enabled.

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the same payment/transaction test works fine on a different site that is connectet with EDD with a different stripe account

gloomy hedge Mar 17, 2023, 5:21 PM

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It doesn't matter if the platform has link enabled - if the PaymentIntent is being created on the connected account it's the connet account that has to have link enabled

plush sapphire Mar 17, 2023, 5:22 PM

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it does have link enabled

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See ths one req_GLRzPnIjnIewQ2

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its the same thing but that one worked fine

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so on the account with the issue when I go to Setings I see the Connect features https://dashboard.stripe.com/settings/connect

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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I don't have those on the other account I am testing with.

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how can I remove the Connect feature on this account?

gloomy hedge Mar 17, 2023, 5:24 PM

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That other request is for a completely different connect account though

plush sapphire Mar 17, 2023, 5:25 PM

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sorry I am confused what is the "connnect" account.

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Using EDD (easy digital downloads) to connect to Stripe via their platform.

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How can I remove the "Connect" feature on the account ?

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I think that is the issue that the account I am connected with acts as a platform

gloomy hedge Mar 17, 2023, 5:27 PM

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Let's back up for a minute- are you trying to use Connect or not? Current what you're doing is that YOU have a platform account and you are using that platform account to make additional requests on your connected accounts

plush sapphire Mar 17, 2023, 5:28 PM

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I think so?

gloomy hedge Mar 17, 2023, 5:28 PM

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If you're trying to use Connect, then the issue isn't with the "connect" feature on the account - the issue is that each connected account needs to be enabled to use the payment method you want

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(deleted the messages since this is a public channel and I don't want you leaking your email address)

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It sounds like you're using a third party plugin/extension that you don't control - so you need to talking to EDD to get more information on what you may have missed during your setup process

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I'd also suggest looking at this settings page (https://dashboard.stripe.com/settings/payments) on your accoutns to see if you can get link enabled yourself

#bumbzor