mattwoberts | Stripe Developers | Page 1

lean mountainBOT Mar 17, 2023, 3:59 PM

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celest haven Mar 17, 2023, 3:59 PM

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Hi there!

remote bridge Mar 17, 2023, 3:59 PM

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Hi 👋

Can you share a request ID with the decline code you are seeing?

celest haven Mar 17, 2023, 4:00 PM

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Sure, give me a min...

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Ok here's a charge that has this. - "previously_declined_do_not_retry" : ch_2McoKGEHSdXPilfD0fS99bCN

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I understand the error - the bank is saying that we shouldn't keep trying that card, so you don't bother trying it again. What I can't understand is that we didn't get this at all until Jan. Do you know if it's linked to smart retries or anything like that (that's about the time we enabled that, previously it was set to manual retries)

remote bridge Mar 17, 2023, 4:07 PM

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This does not appear to be linked to smart retries. In this case it's that we've seen this card before and Stripe has already received a message from the issuing bank that this card should not be charged.

celest haven Mar 17, 2023, 4:08 PM

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We're trying to work out why we're getting more declines recently - and there are 76 of these in Jan - For the whole previous year - none. I'm scratching my head with it.

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Could it be related to radar?

remote bridge Mar 17, 2023, 4:14 PM

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This wasn't related to a radar rule

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As I said this was communicated from the issuing bank

celest haven Mar 17, 2023, 4:14 PM

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It started happening about the same time that we started using customer portal to manage users cards. But I can't see a reason why / how this would be...

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Before then we were using our own UI and managing card collection via stripe elements, and using the JS lib. There's nothing different about how that would work behind the scenes?

remote bridge Mar 17, 2023, 4:20 PM

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Shouldn't be. Do you have other examples so I can check to make sure it's the exact same error?

celest haven Mar 17, 2023, 4:25 PM

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Yup, this one.. ****

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ch_2MVAW9EHSdXPilfD1b9FpmYU

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ch_2MbSPvEHSdXPilfD0qWkXETn

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(both those)

remote bridge Mar 17, 2023, 4:34 PM

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Okay these errors are for the same reason. We are retrying invoice collection but we have received an error from the issuing bank that says we should not retry this card

celest haven Mar 17, 2023, 4:34 PM

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Ok cool - I guess there's nothing more proactively we can do from our end other than ask the customer for a new card then

remote bridge Mar 17, 2023, 4:39 PM

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Yes and if these are their default payment methods in the Customer record you would want to update that when they provide a new card.

celest haven Mar 17, 2023, 4:41 PM

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Ok cool, thanks

#mattwoberts