#Sunshine2312
opaque stirrup
Hi 👋 can you elaborate? When you said the payment was canceled, are you referring to a Subscription object moving into a canceled state, a Payment Intent that was canceled, or possibly something else?
paper lake
Hi. I am not sure of the differences? They are going to pay for my membership portal with monthly payments. I suppose that means when it says canceled it is the Payment Intent?
opaque stirrup
Can you provide the ID of an example of the canceled payment/object that you are referring to?
opaque stirrup
I mean ID, please do not share any details of the payment, this is a public forum.
Let's maybe take a step back, how did you build your Stripe integration?
paper lake
It says subscription creation canceled
opaque stirrup
What says that?
paper lake
Under Payments and Subscriptions it says that the Subscription creation is cancelled. It seems like the payment og maybe it is the card has been rejected. Therefore the payment didn´t go through
What can I tell those who are not able to pay due to the cancellation in Stripe?
Are they maybe using a card type that Stripe don´t allow?
opaque stirrup
Sorry, I'm very lost, in this forum we specialize in providing developers with guidance and assistance on working with our APIs as they are building custom integrations. Did you build your own integration that you're trying to get assistance with, or are you using either a no-code approach or a third-party plugin?
If you're specifically interested in why a single payment behaved the way it did, then I believe the dashboard will provide you with that insight, but we are not as familiar with what is shown in the Stripe dashboard in this forum.
paper lake
Ok. So where can I have support around payments?
opaque stirrup
If you're interested in why a specific payment behaved the way it did, I believe you'll want to speak with our Support team:
https://support.stripe.com/?contact=true
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