#qmathe
waxen scroll
Hello! You can create Customers without email addresses. If a payment fails and you have Stripe configured to send emails, Customers without emails simply won't get those emails. Stripe will not send SMS messages instead.
void turret
ok, great! Just out of curiosity… Does Stripe automatically send email on failed payments with Connect? Is there a way to control this?
In my case, I guess I can simply use the Stripe webhook to detect failed payment intent and for instance send a push notification or a SMS to my user. That's the right approach?
waxen scroll
Yep, that would be the correct approach.
The answer to your question about automatic emails is: it depends. There are Dashboard settings for this, but it also depends on the specifics of your Connect set up.
There are some settings here: https://dashboard.stripe.com/settings/emails
And more here: https://dashboard.stripe.com/settings/billing/automatic
void turret
ok, thanks a lot. I'm going to check these links!
On this topic, do you know whether omitting email from customer profile could make user payments more likely to be flagged as fraud?
Also is there a way in Stripe dashboard to show the customer phone number and the receiver identity (connected account name or email) as columns ?
waxen scroll
I'm not 100% sure if Customers without emails are more likely to be flagged as fraudulent or not. I recommend asking Stripe support about that: https://support.stripe.com/contact/email
I don't believe the Dashboard functionality you want is possible.
void turret
ok. Well, in fact I already asked Stripe support about using phone numbers instead of emails for customer profiles, but I got a vague reply telling me I have to include an email with a few links to the documentation… that's why I came here 🙂
I have done some tests this afternoon using test mode and omitting the emails appear to work. That's why I'm wondering what issues I could encounter in production and whether it's officially supported or not.
I guess I'll ask Stripe support again and see if I can get a more precise reply.
waxen scroll
Try to ask specifically, and with detail, about the fraud piece.
But yeah, Customers can be created with no properties at all in fact.
void turret
I'll ask again about the fraud.
Thank you! You cleared my doubts and make me win a lot of time! 🙏
zinc glenBOT