cbonser | Stripe Developers | Page 1

light marshBOT Mar 16, 2023, 2:42 PM

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vague raft Mar 16, 2023, 2:44 PM

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2/ No this is not configurable
1/ This varies between live & test mode + other conditions and is subject to us changing it, but in live mode the first retry should generally be much sooner than that.

Do you have a specific event ID I can look at?

blissful lily Mar 16, 2023, 2:45 PM

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Thanks for responding. Here is the event in question evt_3MlDtB2J1KLBnsI81FazvkiM

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This was in 'live' mode. In live mode, what is the typical expected time to 1st retry?

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Perhaps this one was longer because of the type of error Timed out connecting to remote host?

vague raft Mar 16, 2023, 3:00 PM

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Looking into this still ⏳

vague raft Mar 16, 2023, 3:35 PM

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Still digging, but this timing is expected if your endpoint were responding with a high error rate. That doesn't appear to be the case with your endpoint, so trying to understand why the first retry wasn't faster.

light marshBOT Mar 16, 2023, 3:48 PM

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vague raft Mar 16, 2023, 3:58 PM

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Ok, it does look like around the time of this particular event there were a number of connection timeouts lowering the overall success rate, enough that a slower retry policy ended up being applied to this event

blissful lily Mar 16, 2023, 4:03 PM

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Do I have visibility into that in our dashboard?

vague raft Mar 16, 2023, 4:05 PM

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Sort of -- you can see the ~recent overall error rate on the summary here: https://dashboard.stripe.com/webhooks
Or the developer overview showing a summary across all endpoints but with a bit more granularity in time: https://dashboard.stripe.com/developers

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