#mattwoberts
still glen
woven fern
Hello!
I've got this customer - cus_Iunj3sOHVX5fby
They've been successfully invoiced for the last few months
But this month - they have a failed payment. It's trying to use a card that's not the default for that customer, and I'm not sure why that is.
Additionaly, they added a card on the 15th Feb (presumably to pay the last invoice) and I don't know why that card wasn't tried for payment - why did stripe chose the 5685 card?
Hmm, hang on, I can see that the 5685 card is the one that the subscription is set to use. I wonder if each month it fails, and they end up putting the other card in to make the payment go through...
But when they do this - I'd expect that for future invoices, stripe will use that new card?
bitter briar
You mean this payment failure? https://dashboard.stripe.com/payments/pi_2MkVHHEHSdXPilfD1QziqebN
As mentioned in the dashbaord, this is simply the bank that declined the payment, so this has nothing to do with Stripe.
Tell the customer to try a different payment method, or they can contact their issuing bank for more information.
woven fern
But my point is that there are many more cards that the customer has on their account, and the previous invoice used a different one (9170), so why didn't / doesn't stripe attempt to use that card for this invoice - will it ONLY use the one that's set to the subscription?
bitter briar
Having a look...
woven fern
OK thanks.
Ok I've also had a look - I can see that the last invoice initially failed, and the customer then went into the hosted invoice page, and added a card in there - this event is that happening
evt_0MbhB3EHSdXPilfDbgoFY3ET
So then the payment for Feb goes through
But then in March, the invoice fails, because it's still trying to use the old card. So why didn't it try to use the new card that the customer had added back in Feb...
In tests that we've done in testing, if you have a failing card, and then you add a new card via the hosted invoice page when you get an invoice payment failure, that new card SHOULD then be used for future payment attempts....
bitter briar
In tests that we've done in testing, if you have a failing card, and then you add a new card via the hosted invoice page when you get an invoice payment failure, that new card SHOULD then be used for future payment attempts....
Interesting... I'll need to reproduce this.
woven fern
IT's something we made sure to test - I think that this is the expected behaviour isnt' it?
I think I'll re-test that this is all working on our tests too - to ensure that we've got the right assumptions in place here.
idle sinew
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!
woven fern
Hi there
Just one thing I'm stuck on while testing this - I'm using test clocks, and I've got a customer into a failed invoice state, is there a way I can get the hosted invoice URL that this customer would have got, so I can test adding a card in there?
idle sinew
would you mind sharing the invoice ID?
idle sinew
ok will take a look
woven fern
thanks
idle sinew
you have the hosted_invoice_url field on this invoice
which is where you can test how a customer might pay the invoice directly on our hosted invoice page
woven fern
AH yes thanks got it
idle sinew
no worries