jsylvana-bonterra | Stripe Developers | Page 1

wispy oasisBOT Mar 15, 2023, 5:42 PM

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cold saffron Mar 15, 2023, 5:43 PM

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Can you share the request ID?

gusty swan Mar 15, 2023, 5:43 PM

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Let me generate a new one...

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I don't see the request ID in the returned object

cold saffron Mar 15, 2023, 5:44 PM

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If you can't find the request ID the account ID would work as well

gusty swan Mar 15, 2023, 5:45 PM

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"id": "acct_1MPA2UDEvB386YmW",

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On the return object it says:

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But I'll wager that's not what's on the account right now.

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It's so weird

cold saffron Mar 15, 2023, 5:47 PM

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And what view are you looking at in the dashboard that doesn't match that? DO you have a screenshot?

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ah perfect

gusty swan Mar 15, 2023, 5:48 PM

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Support threw up their hands and pretended we have some automatic processing resetting it. Mmmm hmm. Yeah.

cold saffron Mar 15, 2023, 5:49 PM

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So looking at that account, it looks like there's something that's automatically updating the statement descriptor back to "Charities Aid Foundati" (https://dashboard.stripe.com/logs/iar_cT4UXx94SO6VB9)

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gusty swan Mar 15, 2023, 5:50 PM

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It's not us. We are using PostMan to send this update. We don't have an automatic process.

Do you have any request API info for the reset call?

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Presumably it's landing on your API and you can see the reset request.

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I just tried to sift the events for the entire main account this is connected to and I can't even find the event I sent much less a reset reverting it.

cold saffron Mar 15, 2023, 5:55 PM

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Are you sure you don't have any code running that could be doing this? From the information we have you're account is the one making this call using our Ruby client library

gusty swan Mar 15, 2023, 5:55 PM

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My team hasn't built anything like this.

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Can you provide the details of the call from Ruby you're seeing?

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Or at least direct me to where I can find it in the dashboard

cold saffron Mar 15, 2023, 6:01 PM

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Try this: https://dashboard.stripe.com/acct_1MPA2UDEvB386YmW/logs?starting_after=1678902233-req_wVtfPBlO76onFU

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gusty swan Mar 15, 2023, 6:02 PM

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That worked.

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Thank you. I'll use this to track down who set up what to do this.

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