Moshe | Stripe Developers | Page 1

covert lilyBOT Mar 15, 2023, 2:55 PM

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cobalt cove Mar 15, 2023, 2:55 PM

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Screen_Shot_2023-03-15_at_10.44.17_AM.jpg

silver pasture Mar 15, 2023, 2:55 PM

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Can you share the ID of the Invoice where you saw this?

cobalt cove Mar 15, 2023, 2:56 PM

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in_1MloHUBSZsoltGfCP2ebLw7f

silver pasture Mar 15, 2023, 3:05 PM

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That happened because the Payment Method used is an India-based card, in which case we do not continue to retry failed off-session payments. Since that payment failed the authentication challenge, the payment failed and was not queued to be retried.

cobalt cove Mar 15, 2023, 3:05 PM

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Got it

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Did the customer try doing the verification and that failed?

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Or did they never even try verifying?

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In the timeline (in the screenshot above) I see they were sent a link to complete 3D Secure. Did they fail the verification and that is why it was canceled?

silver pasture Mar 15, 2023, 3:09 PM

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It looks like they attempted authentication and failed, I believe you're able to see that on the associated payment:
https://dashboard.stripe.com/payments/pi_3MlpDyBSZsoltGfC1Y5Y9l1C

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