#Naresh Kumar
plucky tundra
versed reef
We usually given ARN for the card payments refund right ?
But for refunding the ACH Direct Debit Payments what type of confirmation from Stripe are we going to Customer ?
jovial venture
I don't think ACH have a "confirmation number" for refunds. But you could try asking Stripe support directly about this: https://support.stripe.com/contact
Note that you can learn more about ACH refunds here: https://support.stripe.com/questions/refunds-for-ach-direct-debit-payments
versed reef
I don't think so the Stripe Support can handle this because this is a technical issue which I am discussing about.
And that is the reason I am coming to Discord and checking with the support staffs
I don't think ACH have a "confirmation number" for refunds.
If Stripe is not having a Confirmation Number or ARN Number for the Payment reversed, then how can we notify the customer that your payment has been Refunded and it will take <X-Y> business days to reach your account ?
And one more doubt is how can I get the ARN Number of this Refund through an API. Is there a way for this ?
https://dashboard.stripe.com/test/payments/ch_3Ml62Z2EjgoXXYg21lBRANVK
jovial venture
how can we notify the customer that your payment has been Refunded and it will take <X-Y> business days to reach your account ?
Once your created the refund object, then it means the refund will happen in about ~3 days, as mentioned here: https://support.stripe.com/questions/refunds-for-ach-direct-debit-payments
I'm double checking if there's a "confirmation number", but I don't think so.
And one more doubt is how can I get the ARN Number of this Refund through an API. Is there a way for this ?
It can be available in the API, but for this you need to contact Stripe support to enable it on your account.