bwurtz999 | Stripe Developers | Page 1

proven plazaBOT Mar 13, 2023, 4:38 PM

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cursive wyvern Mar 13, 2023, 4:39 PM

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Hi there

slow seal Mar 13, 2023, 4:39 PM

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Hello

cursive wyvern Mar 13, 2023, 4:40 PM

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Hmm that PaymentIntent looks like it was created but never confirmed. Which would make sense if the Reader is not able to Connect

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What type of Reader is it?

slow seal Mar 13, 2023, 4:40 PM

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Verifone P400

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803-694-719

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I'm using the JS integration. It's been working for months and started getting this error this morning

worldly island Mar 13, 2023, 4:44 PM

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Hello! I'm taking over and catching up...

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Can you provide more details about the error you're getting? Do you have a full stack trace or additional details from the error object?

slow seal Mar 13, 2023, 4:45 PM

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That's just it... the logs don't show any errors

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But the reader screen says 'Card Error'

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And it won't accept any cards

worldly island Mar 13, 2023, 4:45 PM

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You said:

I am getting an error that says Could Not Connect to Stripe.

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Where are you seeing that error?

slow seal Mar 13, 2023, 4:47 PM

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Oh... that's what my app displays on the front end

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I'm trying to find if that is coming direct from Stripe or if I generate that

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But the card reader itself is saying 'Card Error'

worldly island Mar 13, 2023, 4:48 PM

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What I'm looking for are the underlying error details behind that message.

slow seal Mar 13, 2023, 4:48 PM

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Yes

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One sec

worldly island Mar 13, 2023, 4:51 PM

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To clarify, you're using this same code/integration with other readers and it's working fine? And it was working fine with this reader recently as well?

slow seal Mar 13, 2023, 4:52 PM

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Yes and yes

worldly island Mar 13, 2023, 4:52 PM

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Have you tried power cycling the reader?

slow seal Mar 13, 2023, 4:53 PM

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No not yet, they were in the middle of a rush at the time

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You're not seeing any issues with the reader on your end?

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I can see through the dashboard that it's online

worldly island Mar 13, 2023, 4:54 PM

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I'm looking at the logs now.

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It seems like just before the error your code calls cancelCollectPaymentMethod but that returns a different error because there's nothing to cancel.

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Then processPayment returns the connection error.

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It could be that the reader and/or your integration are in an unexpected state. Can you try restarting them and see if the issue persists?

slow seal Mar 13, 2023, 5:00 PM

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Will do

proven plazaBOT Mar 13, 2023, 5:11 PM

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worldly island Mar 13, 2023, 5:12 PM

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Did restarting have any effect?

slow seal Mar 13, 2023, 5:21 PM

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I'm not onsite and my manager hasn't gotten back to me

worldly island Mar 13, 2023, 5:21 PM

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Ah, gotcha.

slow seal Mar 13, 2023, 5:21 PM

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Wait she just did

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It's good now

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I feel silly I didn't have her do that initially

worldly island Mar 13, 2023, 5:22 PM

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Okay, that's good.

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No worries!

slow seal Mar 13, 2023, 5:22 PM

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It always works haha

worldly island Mar 13, 2023, 5:23 PM

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One thing you might want to consider is adding additional logging for errors, especially for the processPayment and cancelCollectPaymentMethod calls. It's hard to say for sure what might have caused it, but having additional logging in place if there's a next time will help. It would be especially interesting to see what the underlying detail for the connection error was, for example.

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Or why you were trying to cancel when the reader was saying there was nothing to cancel.

slow seal Mar 13, 2023, 5:28 PM

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Got it thank you

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Yes I should definitely add that

worldly island Mar 13, 2023, 5:28 PM

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Happy to help! Anything else I can do to assist?

slow seal Mar 13, 2023, 5:28 PM

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No that's it

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Thank you!

#bwurtz999