#MMWT-3DS
soft iron
Hi there
Why do you want to disable 3DS?
That is going to lead to a lower conversion rate
dark pebble
a customer of mine is asking. I am platform only but if my users want to disable I would give them all the information and they can decide for themselves
I think they mentioned they take orders over the phone and process over the phone card numbers
soft iron
Ah well that is different
dark pebble
yeah I am just a messenger lol
soft iron
You want to support MOTO if you process over the phone: https://support.stripe.com/questions/mail-order-telephone-order-(moto)-transactions-when-to-categorize-transactions-as-moto
So you want to contact our Support team and get MOTO enabled for your platform and then offer that
I would not recommend disabling (really blocking) 3DS
dark pebble
what is the difference between that and entering the Stripe elements form?
or is Stripe elements meant for the customer that is making the purchase to enter in their card details on their own like in a ecommerce website>
soft iron
Yep exactly
dark pebble
We basically allow the store front to manually enter in the details with the Stripe elements, so you are saying that is incorrect way?
soft iron
Yep that's incorrect
Because we process it like it is an online transaction
You want to make sure we indicate to the issuing bank for those transactions that they are MOTO so that things like 3DS aren't requested
dark pebble
are there additional fees charged for MOTO?
okay while we work on getting that feature in. For now is there a way that the user can disable 3DS from their dashboard?
soft iron
No there aren't additional fees I don't believe
They can block 3DS via Radar rules if they have Radar for Fraud Teams. Otherwise you want to use error_on_requires_action in your integration (https://stripe.com/docs/api/payment_intents/create#create_payment_intent-error_on_requires_action)
dark pebble
Okay thanks. Question about the MOTO. So when this is enabled we will have to make code changes correct to say that we are using MOTO?
We do offer our users their own shop site that uses Elements as well. I just want to make sure that we can specify when it is MOTO vs not
soft iron
Yep you would have a slightly different integration path for MOTO
Once it is enabled our Support team will give you docs for how to integrate it
dark pebble
okay sounds good thanks