Janine | Stripe Developers | Page 1

cursive thicket Mar 13, 2023, 3:26 PM

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Hello 👋
Can you clarify who told you to contact us? Our Support Team?

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@dire aurora lets chat in this thread

dire aurora Mar 13, 2023, 3:28 PM

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Stripe

cursive thicket Mar 13, 2023, 3:29 PM

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Stripe Support team?

dire aurora Mar 13, 2023, 3:29 PM

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Yes

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Here's what they sent me

Screenshot_2023-03-13_at_10.30.42_AM.png

cursive thicket Mar 13, 2023, 3:38 PM

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Oh, I see. Apologies for the confusion here.

dire aurora Mar 13, 2023, 3:39 PM

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it's ok

cursive thicket Mar 13, 2023, 3:43 PM

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This topic is usually handled by our support team and I have no idea why they'd send you here 😦

Re: API keys
Live mode and test mode have separate API keys, you'd typically find them here
https://dashboard.stripe.com/apikeys

You'd want to make sure that the toggle to for the test mode is off.
When you rolled the API key, did you set an expiration date? The expiration date will expire your "old" key.
So you'd want to make sure you've copied the "new" key after rolling

dire aurora Mar 13, 2023, 3:44 PM

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It is in live mode now but they had me re-roll keys. Now new keys say they are expiring.

cursive thicket Mar 13, 2023, 3:45 PM

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did you create a standard key or a restricted key?

dire aurora Mar 13, 2023, 3:45 PM

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Both

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Support had me do it several times last week

silver ermine Mar 13, 2023, 3:51 PM

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👋 stepping in

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Sounds like you are using a plugin here, correct?

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Where you input your API key into their site?

dire aurora Mar 13, 2023, 3:53 PM

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yes

silver ermine Mar 13, 2023, 3:54 PM

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Okay so yeah when you roll your keys the old key will expire after a certain amount of time

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You want to grab the new key you created and use that

dire aurora Mar 13, 2023, 3:55 PM

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This is what it says now

Screenshot_2023-03-13_at_10.55.08_AM.png

silver ermine Mar 13, 2023, 3:56 PM

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Yep okay. I'm not sure I'm understanding the issue here

dire aurora Mar 13, 2023, 3:58 PM

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The new ones appear to be expiring

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Or maybe not... I'm sorry I am not a developer and the Support Team isn't helping me

silver ermine Mar 13, 2023, 3:59 PM

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You will only have one secret key at a time

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So each time you create a new one the others will show as expiring

dire aurora Mar 13, 2023, 4:00 PM

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So am I ok?

silver ermine Mar 13, 2023, 4:00 PM

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Yep you are fine

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You just want to make sure you use the one that doesn't show expiring

dire aurora Mar 13, 2023, 4:00 PM

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I don't believe I am

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So I should check the ones that say March 12 correct?

silver ermine Mar 13, 2023, 4:01 PM

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Yep

dire aurora Mar 13, 2023, 4:03 PM

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Well the publish key looks correct but I'm not sure about the secret key

silver ermine Mar 13, 2023, 4:03 PM

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Compare the last few digits you entered in the plugin to the ones you see in your Stripe Dashboard

dire aurora Mar 13, 2023, 4:03 PM

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Here's their integration page

silver ermine Mar 13, 2023, 4:04 PM

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....

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Please never share secret keys

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You now want to delete that photo and roll that key

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This is a public server and now someone can get access to your account with that key

dire aurora Mar 13, 2023, 4:04 PM

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Sorry

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I didn't realize

silver ermine Mar 13, 2023, 4:08 PM

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All good, just you will want to now roll that key and use the new one in your Dashboard

dire aurora Mar 13, 2023, 4:08 PM

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Both keys

silver ermine Mar 13, 2023, 4:09 PM

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Nope just the secret one

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The Publishable key isn't sensitive

dire aurora Mar 13, 2023, 4:09 PM

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ok

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Hey bismarck... is there any way we can chat in private? So I can ask you a question?

silver ermine Mar 13, 2023, 4:26 PM

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No we can't

#Janine