rushikeshRL | Stripe Developers | Page 1

long aspenBOT Mar 13, 2023, 4:10 AM

#

lost walrus Mar 13, 2023, 4:12 AM

#

Refund usually refer to the funds refund from your account balance to the customer. Why will it go to your account? Can you share an example Payment Intent ID (pi_xxx), so that I can take a look?

shell pawn Mar 13, 2023, 4:13 AM

#

I mean to the customer bank account.

#

id: pi_3MjzNZLSirzIqYtO0I7teXkE

#

customer did 4 aed transaction. then requested refund for 2aed. but did not received the amount in their bank account. then again did 2 aed refund, and this time customer received all 4 aed as refund in single transaction

lost walrus Mar 13, 2023, 4:18 AM

#

Does the customer provide proof in the bank statement that AED 4 was refunded in single transaction?

shell pawn Mar 13, 2023, 4:19 AM

#

yes.

#

Currently we are internally testing the live account, before onboarding real customers.

lost walrus Mar 13, 2023, 4:22 AM

#

I see! If you're able to get the proof of AED 4 refund in single transaction instead of two AED 2, I'd recommend reaching out to Stripe Support https://support.stripe.com/contact to check why it is so as I don't have necessary expertise in this. Please include the example Payment Intent ID and the bank statement proof in your email.

shell pawn Mar 13, 2023, 4:23 AM

#

ok thank @lost walrus

#rushikeshRL