u_237936102 | Stripe Developers | Page 1

jaunty prawnBOT Mar 10, 2023, 1:50 PM

#

signal stag Mar 10, 2023, 1:50 PM

#

Hi there!

#

This is answered here: https://stripe.com/docs/connect/accounts

dull tangle Mar 10, 2023, 1:58 PM

#

Thanks. I have seen it. How do the user get notification to verify user document for express accounts

#

after every 6 months for example

signal stag Mar 10, 2023, 1:59 PM

#

For Express accounts, Stripe will take care of this by sending email to the account. For Custom accounts, it's the platform (you) who needs to take care of this.

dull tangle Mar 10, 2023, 2:02 PM

#

Means express accounts verification is not done that means the user of connected account will not get an alert trying to withdraw money from an already complete transfer from platform account?

signal stag Mar 10, 2023, 2:04 PM

#

I'm not sure I undrestand. Can you rephrase your question?

dull tangle Mar 10, 2023, 2:04 PM

#

all connected accounts need to verify the identity infomation say after 6 months.

#

Then 6 months pass and the connected account person logs into our platform and sees he/she has a balance and whats to withdraw it via API

#

Will stripe tel him/her via an error message as he tries to withdraw?

#

That he needs to verify or its up to the platform to tell the user of connected account ?

wanton moss Mar 10, 2023, 2:10 PM

#

👋 stepping in

#

Mostly you want to work with our Support team on verification questions via https://support.stripe.com/contact/login but in your specific case above, if there are outstanding requirements for an Express user then they will see those requirements in their Dashboard when they log in.

#u_237936102