CaptainBiswa | Stripe Developers | Page 1

dusky tulipBOT Mar 10, 2023, 1:44 PM

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subtle dragon Mar 10, 2023, 1:44 PM

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Hi there!

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Did you try creating a payout and it failed? If so, can you share the request ID (req_xxx)?

limpid crow Mar 10, 2023, 1:44 PM

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I tried it in testing mode

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The bank account ba_1MivNqSED2Z7drmPEu3WPsmF is not attached to this Stripe account. External accounts can only be attached to Standard accounts via the dashboard.

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This is the error message

subtle dragon Mar 10, 2023, 1:46 PM

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Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

limpid crow Mar 10, 2023, 1:46 PM

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req_f3e4MpiMFEcD74

subtle dragon Mar 10, 2023, 1:50 PM

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Thanks. What exactly are you trying to do? Send money to one of your user?

limpid crow Mar 10, 2023, 1:51 PM

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Yes, We are trying to send money to our customers bank account

subtle dragon Mar 10, 2023, 1:53 PM

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That's what I thought. In this case, what you are doing cannot work.
If you want to send money to users, you need to use Stripe Connect and your users need to have a Stripe account. And then you transfer money to their Stripe accounts, and then we do a payout from their Stripe account to their bank account.

limpid crow Mar 10, 2023, 1:55 PM

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Okay

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If our users dont have a stripe account can we create accounts on their behalf?

subtle dragon Mar 10, 2023, 1:58 PM

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Yes you can create the accounts, but they will have to provide information to onboard the account. How that would work depend on the type of account you choose: https://stripe.com/docs/connect/accounts

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Also there are some information available specifically for India merchants here: https://support.stripe.com/questions/onboarding-requirements-for-stripe-connect-in-india

limpid crow Mar 10, 2023, 1:59 PM

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Thanks for the help

dusky tulipBOT Mar 10, 2023, 2:07 PM

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#CaptainBiswa