#Eerik Kivistik

1 messages · Page 1 of 1 (latest)

molten haloBOT
charred bane
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👋 happy to help

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taking a look

white kernel
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hi! this is likely to be something better answered by support and not in a public channel.

I'm looking at in_1MgjMQBCCSlmYbd5LqEEySa9. Can you tell me which part is wrong? What do you see and what did you expect to see?

sick vigil
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Sure, the invoice pdf says the invoice is from Serenity Platform OÜ

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Top left in the pdf

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It should say the persons name that is set in Stripe Connect (not gonna write it here, since its private information)

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But the invoice is not from Serenity Platform (that is our company account)

white kernel
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it seem that's the field the Invoice gets that value from and I suppose if it's unset it uses your platform. But worth trying to set that field yourself to something specific and seeing if that value is then used on the invoice.

sick vigil
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I can try that. But unsure if that field is even available for us, because we set the account type to regular person, not a business.

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Okay, so I should take this up with regular support then?

white kernel
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you can set that field on an Express individual account, I just tried it

sick vigil
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Okay we will try that. But what do we do with already existing accounts?

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Can we update it after the fact, because we cannot change that in the dashboard

white kernel
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I updated business_profile on an existing Express account of mine in the API and it works

sick vigil
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Okay so we need to use the API directly, but cannot use the dashboard for this?

white kernel
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seems that way

sick vigil
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Alright thank you. I will see what we can do.

white kernel
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or maybe you can set it, I think the dashboard calls this "doing business as" in the profile

sick vigil
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Ah, okay. That field we can actually see.

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It just doesn't exist anywhere in the onboarding process for stripe connect.