#dacian.capitan
undone dove
cedar carbon
Hi,
How can we help ?
rapid elbow
How is better to reserve an amount for a connected account? In the event of a dispute or fraud warning, we want to keep the amount as reserved, without the ability to withdraw it
hello
cedar carbon
That depends on your use case and the Account/Charge Type...
One of the option is to use destination charge and you can reverse the transfer:
https://stripe.com/docs/connect/destination-charges#issuing-refunds
What particular issue are you facing exactly?
rapid elbow
we want to retrieve from available payouts that amount that is disputed
retrieve(reserve)
cedar carbon
You can get all information related to charges included in the payout:
https://stripe.com/docs/expand/use-cases#charges-in-payout
Or check report API:
https://stripe.com/docs/reports/payout-reconciliation
Never mind, I don't think the report payout reconciliation will fit your request...
rapid elbow
for payouts i want to not include that reserved amount (fraud warning)
cedar carbon
For automatic or manual payout ?
rapid elbow
for both
for holding founds: Keep funds in an Express or Custom account’s balance before proceeding to pay out the funds to a bank account or debit card
cedar carbon
I'm not sure if this is possible .... I have doubt about manual payout but I can't find much... As this isn't a technical integration question, probably you should better reach out to Stripe Support at
https://support.stripe.com/contact/email?topic=payouts
rapid elbow
ok thanks