Devik | Stripe Developers | Page 1

fair dirgeBOT Mar 7, 2023, 7:52 AM

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frank rampart Mar 7, 2023, 7:52 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tidal marsh Mar 7, 2023, 7:55 AM

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req_dGAWAcutjD5Y8T

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req_36X9QrcKHmmsfb

frank rampart Mar 7, 2023, 7:56 AM

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Thanks, The Top ups API is currently only available in US https://stripe.com/docs/connect/top-ups

Add funds to your platform balance

Platforms can add funds to their balance from a bank account.

tidal marsh Mar 7, 2023, 7:57 AM

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Ok. Is there a way then to make sure the balance is in correct currency? I get "$0.00" without topping of.

frank rampart Mar 7, 2023, 7:58 AM

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What do you mean by balance in correct currency ?

tidal marsh Mar 7, 2023, 8:04 AM

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Nevermind actually, that was third-party thing.

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But I still have problem with top up. Do I need to set the connected account to US, or the whole platform?

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I guess the whole platform. Can I do this with API?

frank rampart Mar 7, 2023, 8:06 AM

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If your account is not based in US, you can still top up to your balance through Dashboard by clicking the Add to balance button https://dashboard.stripe.com/balance/overview

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

tidal marsh Mar 7, 2023, 8:12 AM

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Perhaphs there is another way. How can I simulate positive balance on a connected account?

frank rampart Mar 7, 2023, 8:13 AM

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You can't top up directly on a connected account. You can either

top up the platform balance and transfer the fund to the connected account
create a charge on the connected account.

tidal marsh Mar 7, 2023, 8:18 AM

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I can't top up, so how can I create the charge?

frank rampart Mar 7, 2023, 8:18 AM

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Hmm, what's your concern here?

tidal marsh Mar 7, 2023, 8:25 AM

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I want to check if everything works fine if there is a positive balance and I have to write it down in readme, so I can't provide login data to the dashboard.

frank rampart Mar 7, 2023, 8:27 AM

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I mean why you think you can't create charge without topping up your Stripe account balance?

tidal marsh Mar 7, 2023, 8:32 AM

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Sorry, I wrote that badly. Since I can't top up, the only option is to create a charge, and I'm not sure how to do it in the easiest way in test mode.

#Devik