ap-connect-requirements | Stripe Developers | Page 1

teal crescentBOT Mar 6, 2023, 10:38 PM

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vestal crater Mar 6, 2023, 10:39 PM

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@glass island we can't really help with account specific questions here so I can't look at the account. But really if you retrieve the account via the API using https://stripe.com/docs/api/accounts/retrieve it will return all the information you need to understand what's happening

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ap-connect-requirements

glass island Mar 6, 2023, 10:42 PM

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@vestal crater is the account message is referring to my portal/platform account or the account being charged?

vestal crater Mar 6, 2023, 10:42 PM

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the connected account

glass island Mar 6, 2023, 10:42 PM

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@vestal crater well that's the problem I cannot find that account when I do lookup with cus_..... id it doesnt find anything

vestal crater Mar 6, 2023, 10:43 PM

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a cus_123 is a Customer. That's the person paying for the service.
This is different from a connected account with the id acct_123 who represents the entity receiving the funds

glass island Mar 6, 2023, 10:44 PM

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@vestal crater ok can the main platform account lookup connected account

vestal crater Mar 6, 2023, 10:45 PM

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yes, it's an account connected to your platform, you control it, so you can look it up via the API or in the Dashboard

glass island Mar 6, 2023, 10:51 PM

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@vestal crater I just sent request with active secret key to look it up but it said API Key expired, can this attribute or property be looked up on dashboard, I was using curl

vestal crater Mar 6, 2023, 10:52 PM

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I mean the API key expired means you're using the wrong key. But yes if you aren't a developer yourself, the easiest is to look at the account in your Dashboard, it will have all the information you need

glass island Mar 6, 2023, 10:53 PM

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ok nevermind I used wrong key, now I see the reason it says this

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"disabled_reason": "requirements.past_due",

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@vestal crater what does that mean

vestal crater Mar 6, 2023, 10:53 PM

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😅

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Are you the developer? Do you own the integration?

glass island Mar 6, 2023, 10:53 PM

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I am the platform developer. Client is wondering what is that reason past_due

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@vestal crater

vestal crater Mar 6, 2023, 10:54 PM

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https://stripe.com/docs/connect/required-verification-information
Requirements are a core part of a Connect integration

glass island Mar 6, 2023, 10:55 PM

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ok thank you I will let them know

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@vestal crater

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@vestal crater sorry one more question, does this include stripe express/standard accounts as well or just custom. I think this client uses express. Thank you.

vestal crater Mar 6, 2023, 11:00 PM

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yes it works similar for all 3 account types

glass island Mar 6, 2023, 11:00 PM

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"past_due": [
"individual.id_number"

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what would that be btw?

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@vestal crater

vestal crater Mar 6, 2023, 11:01 PM

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Please take some time to read the doc I linked

#ap-connect-requirements