eboue90 | Stripe Developers | Page 1

rapid waspBOT Mar 6, 2023, 4:03 PM

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shy temple Mar 6, 2023, 4:04 PM

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Hi 👋

Can you share the request ID that gives you this error? Also any details about your integration.

spark pawn Mar 6, 2023, 4:04 PM

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hi, heres the original thread: #1082315389612077176 message

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no details specifically about the integration at this point, just trying to add a live interac card and when doing either through the API or straight through the terminal it fails

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example ID here: req_XlKREkeeDFEsmc

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ive just tried again now and the same has happened

shy temple Mar 6, 2023, 4:14 PM

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Again from the dashboard?

spark pawn Mar 6, 2023, 4:20 PM

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yes. here is the newest response error: req_N5fi9G6HdE17m4

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the card is valid. when adding to the terminal, the reponse is still just showing that the card is invalid, is there something else my stripe account needs to be able to enable interac cards?

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?

shy temple Mar 6, 2023, 4:31 PM

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Sorry for the delay I'm looking into this but all I am seeing is a response that the card is incorrect.

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The card that is being passed appears to have been collected via the Tokens API: https://dashboard.stripe.com/logs/req_nGfdAK1P0gj0u7

spark pawn Mar 6, 2023, 4:34 PM

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im doing it via both the api and the stripe dashboard

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heres an image:

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this is just clicking "add card" on a customer

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you can see ive left cvc blank on one and just put in "111" on the other as interac cards do not have a cvc but neither worked

shy temple Mar 6, 2023, 4:37 PM

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I thought this was for a Terminal integration. You're not using the reader to collect the Payment Method details?

spark pawn Mar 6, 2023, 4:40 PM

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sorry i shouldnt have metioned terminal, i meant the dashboard

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so i first tested via the API, couldnt get it working. i also just tried it through the dashboard and noticed the same error

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which made me think something else is needed?

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does that help?

stable tartan Mar 6, 2023, 4:46 PM

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Hi there
Taking over as Snufkin needs to step away soon

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I'd recommend talking to our support team about this as they are experts on dashboard stuff and would be able to provide alternatives here, our team mostly works with the APIs and won't know exactly what's going on here
https://support.stripe.com/?contact=true

spark pawn Mar 6, 2023, 4:54 PM

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ok thank you

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via the API, is there something i should be doing differently to get interac cards to work?

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as i get the same error

stable tartan Mar 6, 2023, 4:58 PM

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As far as I know, interac should be supported out of the box for online payments via the API. However I don't see relevant docs I can confirm my understanding with so I'd recommend talking to our support team to explore supportability.

#eboue90