eboue90 | Stripe Developers | Page 1

mellow carbonBOT Mar 6, 2023, 12:41 PM

#

bright crater Mar 6, 2023, 12:41 PM

#

👋 happy to help

#

would you mind sharing the request ID? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

buoyant knoll Mar 6, 2023, 12:43 PM

#

yeah its req_XlKREkeeDFEsmc

#

also heres screenshots of me trying to add it manually to the terminal both with a cvc and without

#

both give the same error, its almost like canadian debits are not accepted. ive tried with more than one live canadian debit card and they all give the same response

fiery agate Mar 6, 2023, 12:50 PM

#

Hi, I'm taking over my colleague. Please let me catch up

buoyant knoll Mar 6, 2023, 12:55 PM

#

thank you!

fiery agate Mar 6, 2023, 1:04 PM

#

What brand of card is this?

fiery agate Mar 6, 2023, 2:07 PM

#

The error is send back by the bank, so the problem is not on the Stripe side. Please contact your bank or ask your customer to do the same, to see why it is not working.

#eboue90