LiamYT | Stripe Developers | Page 1

neon wolfBOT Mar 6, 2023, 12:20 PM

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river leaf Mar 6, 2023, 12:24 PM

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Hi,
We don't know a lot about "specialist lending" are you having issues with Stripe API?
Are you seeing any particular error in?
https://dashboard.stripe.com/logs
or
https://dashboard.stripe.com/test.logs

scarlet atlas Mar 6, 2023, 12:29 PM

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no theres no errors there

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essentially, specialist lending is just our managing account as we offer duologi finance on our site which is intergrated through them. However stripe is not connecting to our site to take the deposit payments

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I was told to follow this link: https://connect.stripe.com/oauth/v2/authorize?response_type=code&client_id=ca_Bce3zE9WHsazOxDN68O8mj3wHc2rxGNU&scope=read_write

although once selecting the account the page goes white and times out

river leaf Mar 6, 2023, 12:40 PM

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we offer duologi finance on our site which is intergrated through them
Probably you should reach out to them and see what's happening.

river leaf Mar 6, 2023, 12:40 PM

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scarlet atlas I was told to follow this link: https://connect.stripe.com/oauth/v2/authorize?re...

Who gave you this ? "specialist lending"

scarlet atlas Mar 6, 2023, 12:41 PM

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I've spoke to them and everything is connecting on their end, they are saying its a stripe issue

scarlet atlas Mar 6, 2023, 12:41 PM

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river leaf Who gave you this ? "specialist lending"

Duologi, the finance company, they said stripe provided them with that lnk

river leaf Mar 6, 2023, 12:43 PM

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Probably they should reach out to us and tell us how they are doing the integration in order to understand how the connection is done.

scarlet atlas Mar 6, 2023, 12:54 PM

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When speaking with them they are saying it is a stripe issue

static hornet Mar 6, 2023, 1:16 PM

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Hi, sorry for delay, I'm taking over my colleague. Let me catch up

scarlet atlas Mar 6, 2023, 1:16 PM

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Hi no worries

static hornet Mar 6, 2023, 1:18 PM

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As my colleague said, Duologi needs to reach out to Stripe Support if there's an issue between our services: https://support.stripe.com/?contact=true

scarlet atlas Mar 6, 2023, 1:28 PM

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Duologi have spoken with stripe a couple of times already, any chance you can pull up the ticket?

static hornet Mar 6, 2023, 1:31 PM

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Have they not been able to resolve the issue?

scarlet atlas Mar 6, 2023, 1:36 PM

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from what I know its unresolved, and i'm being told the issue is on stripes end

static hornet Mar 6, 2023, 1:39 PM

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The issue is being worked on by Stripe and Duologi, they shall notify you when it's resolved.

scarlet atlas Mar 6, 2023, 1:47 PM

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is this an ongoing fix?

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The issue seems to definitely between duologi and stripe as customers are able to create their application, be accepted, but when it comes to taking deposit they cannot get past this page as it times out

static hornet Mar 6, 2023, 1:57 PM

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This is the issue that needs to be resolved between Stripe and Duologi, I am not aware of all the details of the relationship. Please check with Duologi on the progress of the fix.

#LiamYT