#Kurorinne

1 messages · Page 1 of 1 (latest)

night deltaBOT
hard swift
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Can you share your account ID, so that I can take a closer look at how your integration works? You can find your account ID by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

bleak bough
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Hi River, I'll PM you the account ID 😊

hard swift
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It's fine to share the account ID here

bleak bough
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Ahh ok haha. Here you go -> acct_1CKcpcKzqt4cWBTG

hard swift
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I see that you have a two types of integration with Stripe:

  1. Checkout Session - Stripe hosted payment page
  2. Payment Intent - custom integration embedded in your website
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When you mention about reconciliation based on per line item, which one are you referring to? Can you share a a bit more what your process is like? I'm not quite sure what "So my admin team who is doing the reconciliation is having a hard time splitting the processing fees and may often miss these transactions out, which cause a lot more admin issues later on." mean?

bleak bough
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The order/payment flow works like this:

  1. Person visits our website and selects amount/campaign they want to donate. (Note: They are able to add in donations to other campaigns residing on the same site.)
  2. Person keys in details on our website.
  3. Person gets redirected to check out on Stripe (at this point, Stripe does show a breakdown for amount paid per line item)
  4. Payment is made, and user gets redirected back to the page

We have gotten the vendor to help us auto-create a description to tag to each payment intent when it gets pushed to Stripe. This works as per normal if someone only donates to one campaign or have one thing in their cart basically.

However if let’s say there’s more than one item in the cart, I can only see the total amount paid on the payment report and customer’s payment page on Stripe payment dashboard.

On the payment dashboard, the description is tagged to one campaign (for e.g. Campaign C), but the person actually donated towards 3 causes — Campaign A/B/C — as per the data on OpenCart.

As we are managing donations, we have to reconcile the donations (per line item) towards the cause that the donors requested for. And also, because some campaigns are eligible for tax relief and some aren’t… so yeah there’s the need to split them according to products/campaigns.

At the moment I have two payment IDs that have this issue. Do let me know if you need other info.