#drum
manic night
kind jacinth
Hi, on the payout limit question I'd reach out to our support team. Our support team will be able to assist you better than I can: https://support.stripe.com/contact.
On the second question, I'm looking at the request id you've shared.
So the limit for an Instant Payout is documented here, https://stripe.com/docs/payouts/instant-payouts#:~:text=Limited to 9%2C999 USD per payout. and it looks like you should be able to split the amount into 2 payouts. This limit is only for per payout.
lunar citrus
thank you! hm, we're not technically using Instant Payouts though - we're using this method https://stripe.com/docs/payouts#manual-payouts
we're issuing payouts via the api, but are not specifying method=instant in the calls - there doesn't appear to be a documented limit for such payouts.
kind jacinth
You're right. I was reading too fast. You're making the Payout request and the payout is going to a Debit card as a transfer, https://stripe.com/docs/connect/legacy-transfers#bank-accounts:~:text=When using debit cards as a transfer destination%2C the following restrictions apply%3A. If you do not want this behavior, you should update the account and add a bank account instead: https://stripe.com/docs/connect/legacy-transfers#instant-payouts:~:text=Set the destination bank accounts and debit cards
lunar citrus
hm, i'm a bit confused. the first link above suggests that the limit for non-instant debit card transfers (which is what we're doing) is $3000, but the amounts we've been able to send are larger than that (but less than 10k) - https://dashboard.stripe.com/acct_1MALhHIwnCkHWb4Q/payouts/po_1MZ0myIwnCkHWb4QAPnnWv6h
either way, this does all seem to suggest that if we simply split these up into amounts below the threshold (whatever it is - but it's probably 10k!), we should be fine. there is no daily maximum listed in the documentation
kind jacinth
With these limits, I'd highly recommend that you talk to our support team: https://support.stripe.com/contact.
gusty belfry
FYI, when Stripe's Discord engineers "suggest" you talk to support, it almost always is a really good idea to talk to support (just a user observation)