#50an6xy06r6n

1 messages · Page 1 of 1 (latest)

abstract oliveBOT
dreamy harbor
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Hello! Are you looking in the platform's dashboard, or the connected account's?

true matrix
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connected account

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the customers are cloned off of our platform account

dreamy harbor
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Ah I think I see the issue - when you're looking at the dashboard in the connected account are you in test or live mode?

true matrix
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I get the "do you mean live mode" message, but it is in live mode

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though it does seem like the connect account is viewable in both test and live mode for some reason

dreamy harbor
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Can you show me a screenshot of what you're seeing?

true matrix
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which part?

modern orchid
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The dashboard view

true matrix
modern orchid
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Ah see how next to the stripe account it says Restricted?

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Account needs to be activated/fulfill requirements

true matrix
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it needs to be activated to just see the customers?

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the customers were attached successfully, so it's weird that we can't see them

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also as you can see from the URL this is in live mode, even though the error message seems to suggest otherwise

modern orchid
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Did you click the "view customer in live mode" button?

true matrix
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I'm already at the correct URL for the connect customer

modern orchid
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Oh

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I have a feeling this does have to do with the account being restricted

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But our support team knows best about dashboard ui things: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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We're mostly focused on the api in here

true matrix
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hmm ok