Roopa | Stripe Developers | Page 1

mortal jacinthBOT Mar 3, 2023, 3:59 PM

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sacred solstice Mar 3, 2023, 3:59 PM

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Can you share the subscription id?

heady palm Mar 3, 2023, 4:01 PM

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I have reproduce the same in development env, subscription id is 'sub_1MhZpxDwT5gdvn7nD1RJ7PZ4'

sacred solstice Mar 3, 2023, 4:03 PM

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Ok that sub is now cancelled and has many events associated with it

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Can you share the request id where the subscription first became past due?

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Or event id

heady palm Mar 3, 2023, 4:06 PM

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I will create a one more customer and give you a subscription id, please wait

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sub_1Mhb7lDwT5gdvn7nub4lmWnB this is new subscription

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event id : evt_1MhbEIDwT5gdvn7n9DpDStVX

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subscription id : sub_1Mhb7lDwT5gdvn7nub4lmWnB

sacred solstice Mar 3, 2023, 4:20 PM

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Ok cool thanks

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One sec

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https://dashboard.stripe.com/test/logs/req_Wb7zrr715pl0Ca

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That's the request you're talking about right?

heady palm Mar 3, 2023, 4:26 PM

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no, not that

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https://dashboard.stripe.com/test/events/evt_1MhbEIDwT5gdvn7n9DpDStVX

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heady palm Mar 3, 2023, 4:28 PM

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sacred solstice That's the request you're talking about right?

Yes, I think the same one.

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not sure, why it is going to past_due state.

sacred solstice Mar 3, 2023, 4:32 PM

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Ok let me dive in

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So it's because you set always_invoice

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That invoices immediately for the proration and if that payment fails, then we set the subscription to past_due

heady palm Mar 3, 2023, 4:40 PM

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yes I got that, but why it is failing?

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First invoice has already been paid, and payment method has been confirmed, then why it will fail?

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As soon as I update the subscription I am getting status as past_due. which creates a lot of problem in my application.

void geyser Mar 3, 2023, 5:24 PM

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HI 👋

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After a thorough review with multiple colleagues we have determined this is expected behavior.

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The status transitions to past due since the Invoice isn't paid immediately. But a few minutes later when it is paid the Subscription status transitions back to active.

heady palm Mar 3, 2023, 5:30 PM

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In case of direct debit how much time it takes? to become paid?

void geyser Mar 3, 2023, 5:30 PM

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I'm sorry that question is not clear. What are you referring to here?

heady palm Mar 3, 2023, 5:32 PM

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If customers payment method in direct debit and customer updates his subscription, how much time till will take for subscription to come to paid state from past_due?

void geyser Mar 3, 2023, 5:32 PM

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That depends on how long it takes the customer's bank to communicate with us. We don't have a guaranteed timeline here

heady palm Mar 3, 2023, 5:38 PM

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In what other scenario status will be past_due?

void geyser Mar 3, 2023, 5:39 PM

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Any delay between the invoice generation and the payment being received will result in the status being past_due

heady palm Mar 3, 2023, 6:02 PM

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Thank you so much for your help.

#Roopa