#ijsje

1 messages · Page 1 of 1 (latest)

exotic martenBOT
naive harness
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What type of payment integration are you using? Checkout Session or Subscription API with Payment Element?

trim brook
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I use the checkout session when creating the subscription and the modify subscription api to modify it after.

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This works correctly.

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However, I would like to also use the stripe checkout when modifying the subscription to handle 3d secure, change payment details etc

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The modify subscription api right now starts a sepa in the case of sepa (I use invoice immediatly)

naive harness
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Thanks for sharing! Checkout Session is only for initial subscription sign up and not for modifying subscription.

trim brook
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Unfortunately the customer portal only supports 1 subscription product.

naive harness
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Ah! I was about to mention customer portal

trim brook
naive harness
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I'm afraid we don't have a hosted page such as Checkout Session for such scenario

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You'd have to implement on your own

trim brook
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Ok thnx. I would like to say that this is very important in europe. Since most people use a direct bank payment for the first payment in their subscription and after that it becomes a sepa payment. In the case of sepa, a customer can do a chargeback for 8 weeks after the payment without questions asked. I can't refute that. I would have loved if the customer had to do a direct payment each time they change their subscription to minimize chargeback risk.

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Right now in the Netherlands I use ideal for my first payment.

rich bane
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

trim brook
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Is it possible to add this to the backlog? Either support multiple products in the customer portal or using stripe checkout to modify subscriptions.

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As I said above, in the case of europe using direct payments as much as possible is very needed due to chargeback risk with sepa.

rich bane
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Not sure I totally understand your feedback, could you resume it in a single and complete sentence/paragraph please?

trim brook
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I don't know how to be more clear. The customer portal doesn't support multiple subscription products. Please support that in the future. Or support a way to use the stripe checkout when modifying subscriptions, such that direct payments can be used when changing subscriptions instead of using the already existing payment intents saved to the stripe customer.

rich bane
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The customer portal doesn't support multiple subscription products.
It supports actually, customer can manage multiple subscriptions of different product from customer portal, what they can't do is to change a Subscription from one product to another product, but they can upgrade/downgrade subscription in the same product.
You can to achieve this update Subscription from one product to another via customer portal?

trim brook
rich bane
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Ok those are known limitation. and tracked in the team backlog already.

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Thanks for your feedback.