npscomplete | Stripe Developers | Page 1

high sandBOT Mar 2, 2023, 11:28 PM

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rapid drift Mar 2, 2023, 11:36 PM

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Hi, so you'd be collecting a payment just once for these 3 year plans?

austere ibex Mar 2, 2023, 11:37 PM

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The idea would be bundle "hardware with 1 free year" plus "3 years" for a customer expectation of receiving 4 years total service. At the end of that they would be on a recurring 3 year plan.

rapid drift Mar 2, 2023, 11:39 PM

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The recommendation is that you do not have 3-year recurring plans as card details could change in this period. Also, you currently cannot set a longer than a year subscription.

austere ibex Mar 2, 2023, 11:41 PM

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Card details aren't really the issue at first since they want to pre-pay. Generally institutional buyers with a yearly budget to spend now.

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Can we charge once and deliver 3 consecutive 1-year subscriptions?

rapid drift Mar 2, 2023, 11:49 PM

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If you're charging once, then I'd just use one time payment. The Subscription works if you're trying to bill your customer in a recurring basis

austere ibex Mar 2, 2023, 11:55 PM

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We do need it to be recurring. If the cell plan lapses their $2500 device is a boat anchor. They just want to prepay a number of years up front.

rapid drift Mar 3, 2023, 12:30 AM

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Opps.. forgot to hit send... I think you'd want to reach out to Custmer support as they may be able to help with a subscription that is longer than a year. Our support team will be able to assist you better than I can: https://support.stripe.com/contact.

#npscomplete