#jchannon
rancid jay
half cove
Hi. I'm not sure, it's best to contact Stripe Support: https://support.stripe.com/?contact=true
burnt bronze
been there for 30mins and they dont know
half cove
What did they say?
burnt bronze
that they don't know and will email me later and closed the chat
i've been through the docs and i can't find anything, seems like a basic question
half cove
They'll surely will get back to you, just making sure to prepare the correct response for your request.
burnt bronze
have the funds available in the stripe platform account. ie. customer makes card payment to my platform account. how long until that is available so i can do a payout to my bank account or a transfer to a connected account
upbeat oracle
Have a read there
You can also transfer to Connected Accounts immediately if you use source_transaction
But won't payout until funds become available
burnt bronze
yup understood, unfortunately in our situation we don't have the original transaction so we're going to wait X hours/days so we know the credit card payments have cleared before doing a transfer. I just need to know what X is 🙂
burnt bronze
doesn't refer to payment methods, so not sure if that is an issue, that doc just says no matter what payment method the time it takes for funds to be available is 3 days. is that correct?
upbeat oracle
That's correct, once the Charge is captured (the PaymentIntent moves to succeeded) then it will be that amount of days
So the payment method type can delay the start of that delay day period
If it is a debit payment method for instance you have to wait until the debit succeeds
Then +3 days for instance
burnt bronze
at the mo all our payment intents are credit/debit cards
upbeat oracle
Then it should be immediate +3 days from capture
burnt bronze
brill, thanks for the help!!