#GoGoat185
mossy fjord
pearl summit
latest webhook on the not working customer fyi is just me pausing the subscription as this customer made 8 checkouts and woudl get billed 8 times
severe anchor
hello! can you share the Subscription id?
severe anchor
hmmm, can you also share one that has a customer.subscription.created event
and when did you notice that this started happening?
pearl summit
just noticed today when we started getting tons of customers making duplicate payments, but possible its been goign on for a while
one moment
heres an eventId of one that worked
evt_1Mh4vpAd9MgunUWev9D7ZHbT
severe anchor
gimme a while to take a look
pearl summit
kk thanks!
severe anchor
could you provide me with a few more example subscription ids which you didn't get the created event for?
severe anchor
no hurry
severe anchor
for context, do you still notice this issue ongoing?
are you still seeing subscriptions being generated without the customer.subscription.created events?
pearl summit
yes, we only get around 400 customers a day but as of a few hours ago there was one (the one i sent)
and i havent pushed any code changes since then so presume it's still ongoing (though this seems to be on stripes side unless im misunderstanding how/when that event fires)
severe anchor
just to let you know, we're still looking into this
pearl summit
ok thanks! I have to go to bed but i will check in here in the morning. thanks so much
severe anchor
onesec!
pearl summit
ok
severe anchor
before you go to bed, maybe it'll better if you just email us : https://support.stripe.com/contact/email
then we'll reach out back to you via the support ticket
can you let me know once you've submitted it
and i will track it down first
severe anchor
alright, let me just make sure that i can track down that ticket first
pearl summit
kk
severe anchor
okay, i've found it, thanks for that, we'll update you on the ticket!