#thaicao
lament reef
cunning kraken
We have had customers put in their cards but it would be a declined cards
urban flume
How can we prevent people from adding in declined cards
Generally you can't. But are they same customer putting a lot of different cards? If that's the case then you are dealing with card testing
If no, then it's pretty normal people will enter a card which could be declined. It's part of the payment system
cunning kraken
I also noticed there are invoices that require authentication of some sort
We get alot of Payment failed because of insufficient funds
Does that count towards MRR?
cunning kraken
> How can we prevent people from adding in declined cards
Generally you can't. B...
What do you mean we are dealing with card testing?
urban flume
Card Testing means some bad actor stole a lot of credit cards and try to test if they can use in a website (your website)
Does all that failure come from same customer, or same IP Address? And in a short period of time?
cunning kraken
No I just checked theyre from different places and there is also zip check passed for a lot of them
Also does it count towards MRR ?
If someone had a failed payment
@urban flume if you could please answer the question above it would so helpful thanks!
I just remember a lot of payment processors know if a card has been declined beforehand
urban flume
What do you refer to by MRR?
cunning kraken
@urban flume Monthly recurring revenue
There’s a metric that shows on our dashboard failed payments don’t count towards this right?
cunning kraken
@urban flume also regarding declined cards how can we prevent past due payments and card and insuffient funds error
urban flume
You can't. Customers can input any card they want and until we send it over to card network and back with the ie. insufficient fund error, we won't know beforehand