adrift | Stripe Developers | Page 1

feral zenithBOT Mar 1, 2023, 10:29 PM

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opal schooner Mar 1, 2023, 10:29 PM

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It's pi_3Mgxi7AdvdKnTEXL179OF2wf

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In the payment method tab it'll say the type is a Visa debit card but in the Risk insights (Show all insights) tab it'll say this, which is somewhat contradictory?

tawdry carbon Mar 1, 2023, 10:31 PM

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I wish I could help, but we don't have a lot of context on these types of issues. Our support team will be able to assist you better than I can, as they have access to escalate to a Radar specialist if they don't know the answer: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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For what it's worth, I believe it's possible for a card to be both a debit card and a prepaid debit card. So those aren't mutually exclusive if I recall correctly

opal schooner Mar 1, 2023, 10:31 PM

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Interesting

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Do you know of a radar rule that would review all prepaids, regardless or not it's debit? I was looking in the docs and couldn't find anything related to that

tawdry carbon Mar 1, 2023, 10:36 PM

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Not that I know of, but this might be a bug, so I would definitely still reach out to support to have them review. I would expect this charge to still be blocked, but I'm not sure if there is some nuance to that which I don't know

opal schooner Mar 1, 2023, 10:37 PM

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Got it, thank you two-shoes!

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I'll reach out to the Support team

#adrift