Will Monk

[bitter ember]

Hi there

Hmm so you shouldn't see automatic retries with BACS for Subs (https://stripe.com/docs/billing/revenue-recovery/smart-retries). Can you give me an example Sub ID where you are seeing a retry?

[tough scaffold]

Thanks for speedy reply! sub_1MMHXDCFE1KEriEVhDv3xuSo

To be clear we turned off smart retries because we found they were too dumb and instead opt for custom retry schedule.

[bitter ember]

Gotcha. Looking

Hmm yeah so it seems we are respecting your custom schedule here. I was under the impression we never retried for subs with failed debits so give me a few more minutes to look into this.

[tough scaffold]

Thanks

[bitter ember]

Alright so I think I see what is going on here

Summarizing momentarily

[bitter ember]

Alright sorry for the delay. So it looks like the crux of what is going on here is due to an invalid mandate

So that Subscription was started on 1/3: https://dashboard.stripe.com/logs/req_xYq6ATi16J3Irt

This also was when the PaymentMethod and the Mandate were created

BACS Debit Mandates take a few days to become active

On 1/6 the mandate moved to inactive: https://dashboard.stripe.com/events/evt_1MNAfVCFE1KEriEVNZX3YdGA

So since there isn't a valid mandate it looks to us like there is no actual payment attempt

We just emit failed payment information

And thus it goes through the retry schedule

This to me feels like a bug and we should only emit the failed payment info once and not indicate that we are retrying

So I'll file a bug report internally to get this behavior aligned with the rest of bank debit retry behavior

[tough scaffold]

Thanks Bismarck. So if the mandate was valid at the time, would it not retry?

[bitter ember]

Correct. If the mandate is valid and the payment is attempted but then the payment fails there would be no retry afterward

It is basically only because the mandate was invalid for that initial payment attempt that we see "retries"

[tough scaffold]

Ok I see

And why does it not retry?

Could you clarify the retry behaviour these scenarios please?

• Previous month success, but next month insufficient funds
• First payment of subscription, insufficient funds
• First payment of subscription, mandate revoked

[jade lion]

Sorry I missed these (I believe bismarck had to head out)

• Previous month success, but next month insufficient funds
  -> No retries would happen if the attempt failed for insufficient funds

• First payment of subscription, insufficient funds
  -> No retries would happen if the attempt failed for insufficient funds