#dan-burke
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thanks!
Yeah so looks like the Mandate was inactivated
Hmm weird though I'm not seeing a mandate.updated event
Let me look a bit more
thank you ๐
Ah okay
So looks like the initial payment attempt with that PaymentMethod was disputed which invalidates the mandate: https://dashboard.stripe.com/payments/pi_3McHwkCw67GoJ0rW0jzZrid0
Yeah looks like it
do you know who i can talk to further about this dispute
this is new territory for us
You can talk to our Support team if you want further information on disputes: https://support.stripe.com/contact/login
thanks! do you know how i can have them sign a new mandate
Well really you wouldn't want to do that here since there was a dispute.
You want to collect a new payment method from the customer.
Which will also create a new mandate.
(If you collect a new SEPA Debit PaymentMethod that is)
๐ thanks for the help. will pick it up with Support