dan-burke | Stripe Developers | Page 1

brisk forgeBOT Mar 1, 2023, 4:59 PM

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obtuse burrow Mar 1, 2023, 4:59 PM

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Hi there

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Taking a look

carmine ivy Mar 1, 2023, 5:00 PM

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thanks!

obtuse burrow Mar 1, 2023, 5:01 PM

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Yeah so looks like the Mandate was inactivated

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Hmm weird though I'm not seeing a mandate.updated event

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Let me look a bit more

carmine ivy Mar 1, 2023, 5:01 PM

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thank you 🙂

obtuse burrow Mar 1, 2023, 5:04 PM

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Ah okay

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So looks like the initial payment attempt with that PaymentMethod was disputed which invalidates the mandate: https://dashboard.stripe.com/payments/pi_3McHwkCw67GoJ0rW0jzZrid0

carmine ivy Mar 1, 2023, 5:04 PM

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i see the dispute now

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the bank disputed it?

obtuse burrow Mar 1, 2023, 5:06 PM

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Yeah looks like it

carmine ivy Mar 1, 2023, 5:08 PM

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do you know who i can talk to further about this dispute

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this is new territory for us

obtuse burrow Mar 1, 2023, 5:09 PM

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You can talk to our Support team if you want further information on disputes: https://support.stripe.com/contact/login

carmine ivy Mar 1, 2023, 5:10 PM

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thanks! do you know how i can have them sign a new mandate

obtuse burrow Mar 1, 2023, 5:11 PM

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Well really you wouldn't want to do that here since there was a dispute.

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You want to collect a new payment method from the customer.

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Which will also create a new mandate.

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(If you collect a new SEPA Debit PaymentMethod that is)

carmine ivy Mar 1, 2023, 5:16 PM

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👍 thanks for the help. will pick it up with Support

#dan-burke