ち山モモ匕 | Stripe Developers | Page 1

lost spadeBOT Mar 1, 2023, 4:44 PM

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stuck raven Mar 1, 2023, 4:46 PM

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Hi, Serial Number is WSC513142060048

woven summit Mar 1, 2023, 4:46 PM

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Hello, sounds like you have the second light pattern from this section of the docs? https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#contactless-and-reader-status

stuck raven Mar 1, 2023, 4:47 PM

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The light pattern isn't that, but when I pull up diagnostic tab it shows no config version or firmware version

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We have about 25 of these terminals and I've had a couple like this before and was told by a dev in here who checked the Serial Number that device was in tamper mode

brave shadow Mar 1, 2023, 4:49 PM

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Hi there

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Taking a look

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I'm actually not seeing that that device is in tamper mode

stuck raven Mar 1, 2023, 4:56 PM

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Okay that's great, I wonder why it has no firmware or config version showing

brave shadow Mar 1, 2023, 4:57 PM

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Yes that is strange

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Is it able to tokenize cards/accept payments?

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If you want, you could try a factory reset

stuck raven Mar 1, 2023, 4:58 PM

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Haven't had a chance to test it yet let me try\

brave shadow Mar 1, 2023, 4:58 PM

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Gotcha

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If you want to try a factory reset here are the steps: Make sure the reader is turned on, is connected to power, and a working network with an Internet connection is available Press and hold the two buttons with the blue lines for 10 seconds (there's one on each side of the reader) A dialog will appear asking you if you're sure you want to factory reset the device; tap Yes to begin the factory reset The screen will go blank, then transition through several other screens as the device erases itself and prepares for the reset The reader will indicate it's not connected to the Internet and prompt you to connect to WiFi; tap on Connect to WiFi Select a WiFi network, enter the password, and Connect Once the WiFi shows as connected, hit the back button in the lower left The reader will indicate it's connected and ready to update; tap on the Update button The reader will download and install the latest firmware, then prompt you to select a language Note: At this point you may encounter a Modify system settings screen. If you do, turn on the Allow modifying system settings switch and then tap on the back button in the lower left to continue The screen will go back and forth a couple times, then you'll be prompted to choose a country The reader will then download and install the software and configuration for the country you select You may see the new black splash screen or the old white splash screen at this point; either way, hold the power button down and then select the Restart option After the reader finishes restarting and connecting to the network it should end up on the normal splash screen after a few minutes and be ready to use!

stuck raven Mar 1, 2023, 5:00 PM

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It works, thanks for the help!

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