#itadmin

1 messages · Page 1 of 1 (latest)

woven troutBOT
rugged heart
#

Are you currently seeing some disruption with transactions with them?

woeful harness
#

We had a customer who attempted to pay with us today and it is returning 402 generic decline errors - us trying to process the payment for them returns the same result.

They experienced the same issue with a different company earlier today who apparently also use stripe - they subsequently spoke to their bank (C.Hoare & Co) and the bank apparently informed them that due to updates in the banking industry its possible stripe may have missed that bank out due to its small size.

#

Wanted to affirm the truth of this as outside of it was having significant difficulty troubleshooting the problem

rugged heart
#

Gotcha, unfortunately I am not seeing specific mention of issues with that bank though I am less familiar in that area. This server is more for coding questions, if you reach out to our support team they may be better able to help you look in to this here https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.