stJanis

[nocturne void]

though all the expected functionality that needs to be triggered through webhook on prod, succeeds. but because of multiple Stripe webhook retries, I am getting different types of issues that needs to be addressed

[mint crow]

Can you share an example evt_xxx where this is happening?

[nocturne void]

sure thing, thanks!

evt_1MgnwaGyj7Gf2jeoRbeHARjo

just in case here is also an event id from test mode, which succeeds: evt_1MgnlyGyj7Gf2jeocOSiHWSB

so i am super curious to find out what am i missing here 🙂

[mint crow]

Taking a look

Are you performing any custom logic/actions in your webhook handler? We expect a response within ~20 seconds of event being fired. Could it be that those actions are preventing a response within that expected timeframe and therefore timing out?

[nocturne void]

shouldn't be the case. in such case it would fail also on staging.

all the custom logic events are triggered almost instantly and related systems get's updated almost right away

this is also what puzzles me is that i can't replicate this error on staging

[mint crow]

Our general recommendation is to return a 2xx to us immediately on receipt of event and then carry out any actions/logic. In most timeout cases that is the root cause

[nocturne void]

thanks! i will try that, i am returning 2xx at the end of the event. so might be this fixes it

as long as you didn't see anything else obvious there, then i just keep debugging 🙂 and will try your suggestion

[mint crow]

All I can see is that it timed out roughly ~20 seconds after we sent the event which is indicative of what I described

Your endpoint is reachable directly, I can ping it from our systems