OsBash | Stripe Developers | Page 1

forest skyBOT Feb 28, 2023, 7:01 PM

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unkempt bolt Feb 28, 2023, 7:01 PM

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I wish I could help, but this chat is focused on developers and API integration questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

Stripe: Help & Support

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sour coral Feb 28, 2023, 7:04 PM

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I am a developer and this is an API integration question

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We use stripe react for the tokenization step when adding a payment method, but instantly get a rejection upon the tokenization step

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We have been unable to get a resolution from support or American express so the only other option would be some item that is missing or misconfigured on the integration

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Looking at the logs we're unable to get any additional information, just a simple "generic decline"

unkempt bolt Feb 28, 2023, 7:08 PM

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That's not true. Generic declines almost always happen at the card issuer level. From our docs:

The card was declined for an unknown reason or possibly triggered by a blocked payment rule (https://stripe.com/docs/declines#blocked-payments).

We don't diagnose declines in this server, so I'm afraid we cannot help you.

Understanding declines and failed payments

Learn why some payments fail and what you can do to decrease your decline rate.

sour coral Feb 28, 2023, 7:09 PM

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almost always though, right?

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Okay thanks for trying, I will try to escalate this

#OsBash