duka | Stripe Developers | Page 1

proper plinthBOT Feb 28, 2023, 5:34 PM

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tawdry plinth Feb 28, 2023, 5:34 PM

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Hello! Usually there's not a lot we can do with third party integrations like Wix, but I'll help if I can! What are the details?

bronze cloud Feb 28, 2023, 5:37 PM

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I want to know if my Stripe account is set up to accept recurring payments, but I'm not sure.

tawdry plinth Feb 28, 2023, 5:38 PM

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What do you see if you go to https://dashboard.stripe.com/subscriptions ?

bronze cloud Feb 28, 2023, 5:41 PM

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It's the set up screen with options

tawdry plinth Feb 28, 2023, 5:44 PM

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Anything about activating your account?

bronze cloud Feb 28, 2023, 5:44 PM

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Not that I can see? Where would that be?

tawdry plinth Feb 28, 2023, 5:45 PM

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If you've already activated your account you should be all set. If you haven't activated your account there would be a "Continue activating" badge toward the top.

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If you're not seeing that you should be good to go.

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Can you tell me more about the specific issue you're having?

bronze cloud Feb 28, 2023, 5:49 PM

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When the customer goes to purchase the subscription on my website, they get the message, "There was an error processing this purchase." Please try again or contact the owner to complete the purchase."

tawdry plinth Feb 28, 2023, 5:50 PM

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Can you tell what the underlying error is? Do you have access to debug logs or anything like that?

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Or do you see any errors here? https://dashboard.stripe.com/logs?success=false

bronze cloud Feb 28, 2023, 5:54 PM

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This is what I see but I don't know what it means?

tawdry plinth Feb 28, 2023, 5:55 PM

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If you scroll down on the right there should be an error message, what's it say?

bronze cloud Feb 28, 2023, 5:58 PM

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Incorrect card number, but the issue is that the "error purchasing" message comes up before the customer can provide any card details?

tawdry plinth Feb 28, 2023, 5:59 PM

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Do the dates and times you see in the Dashboard for those errors match up with the error purchasing messages you're seeing on Wix?

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I'm wondering if these errors are related or if they're different.

bronze cloud Feb 28, 2023, 6:04 PM

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Not sure, as there are some strange logs on there too, that don't seem to come up as errors.

tawdry plinth Feb 28, 2023, 6:05 PM

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Those are all the API logs for your account, including some things related to actions you take in the Dashboard.

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Seeing other activity there is normal.

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So is the Wix error something you can reproduce on demand?

bronze cloud Feb 28, 2023, 6:05 PM

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yes

tawdry plinth Feb 28, 2023, 6:06 PM

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Actually, another question: are you in test mode on Wix? Does Wix have that?

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Or is this happening in live mode?

bronze cloud Feb 28, 2023, 6:07 PM

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It is happening in live mode. I can try to buy a subscription now and see if the log appears on Stripe?

tawdry plinth Feb 28, 2023, 6:08 PM

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Yeah, if you can reproduce the error now and see if anything shows up in your Stripe logs that would be helpful.

bronze cloud Feb 28, 2023, 6:08 PM

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ok, will do

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I just tried and got the error on Wix, but the log not showing on Stripe.

tawdry plinth Feb 28, 2023, 6:12 PM

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Okay, that indicates something is going wrong on Wix's end, not on Stripe's end.

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I unfortunately don't have any visibility into Wix, so the only thing I can advise is that you talk to Wix, explain what we investigated here, and ask them where the error is coming from.

bronze cloud Feb 28, 2023, 6:14 PM

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No problem, thank you so very much for all your help and have a great day 🙏👍

#duka