Tom Johnson | Stripe Developers | Page 1

viral cobaltBOT Feb 28, 2023, 2:37 PM

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versed plume Feb 28, 2023, 2:38 PM

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I think ths is only happening iwth people who use Apple pay

sand prawn Feb 28, 2023, 2:38 PM

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Hello 👋
That looks like a screenshot from Apple Wallet app, correct?
It is possible that we're sending the correct name but there's some discrepancy on Apple's end

versed plume Feb 28, 2023, 2:38 PM

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this happens to alot of our customers I'm afraid. We've done the obvious and have the correct account name ect.

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Do you think this could be something to do with our Apple account.

sand prawn Feb 28, 2023, 2:40 PM

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Quite possibly, I'd recommend talking to our support team so that they can verify if we're sending the right info to the issuers first and if so, they can provide more context on how you can probably escalate/resolve this with Apple

https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

versed plume Feb 28, 2023, 2:41 PM

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Thank you for all your help!

#Tom Johnson