#nickjw
astral burrow
grim hill
These are for standard connect accounts right? Do you know if you are the controlling platform for these accounts?
spiral gate
yes to both!
grim hill
Let me check one thing - give me a few minutes
spiral gate
no problem. thanks!
grim hill
I was hoping that as the controlling platform you would be able to edit the radar rules for your connected accounts but that doesn't seem to be the case - you'll need to ask your standard accounts to go to their radar rules and change it themselves
spiral gate
ahh ok
thank you
oh
one more question
if a card is blocked because of radar postal code setting, is the card blocked entirely from being used from now on? Or can the user re-enter the card info with the correct postal code and it should work?
we had a user say they had to use a new card because their 0399 card wasn't working (failed zip code validation). I wasn't sure if the card was blocked entirely from ever being used again, or if they just continued to enter the wrong zip code every time.
grim hill
The user should be able to re-enter the card info - it shouldn't block their card entierely in our system