slimane

[lament elk]

Is this for all of your customers or just specific ones?

[past spruce]

Hey, it seems it's for all. I have the same issue on the development env

[lament elk]

And can you tell me more about how you send your users to the customer portal?

[past spruce]

Yes, so basically my backend generates an URL with stripe SDK, and the browser just redirects them to it

Maybe it's a configuration ID error, but i can't put my hand on it, since the Stripe API seems to work

Last information, my account had a review required from Stripe, i did fill the form and submit, maybe my account is on hold or somethin i don't know

Can give you some IDs if you need, some session ID or something, let me know

[lament elk]

Would you be able to generate a test environment URL and DM it to me so I can take a look?

[past spruce]

yep sure

[lament elk]

Interestingly that site works for me now

Checking if we were seeing some kind of transient error that caused this before

Do you know how long this has been happening for?

[past spruce]

Weird OK, well it was working this weekend pretty sure, definitely end of the previous week

Wait

But it does work on Chrome

but not on firefox

[lament elk]

Will test again in firefox

To be clear, it was working this weekend and then started having issues this morning?

[past spruce]

Yes, this weekend my user didn't have this issue, now it does. I tried myself , not working on firefox but works on chrome

Last thing that might lead us : I AM connected right now on Firefox on the dashboard Stripe, and i think my user was too

Maybe some localstorage is breaking the portal

Yes i think that's it.. Just opened from private window, it's working

It's not working, only when i have a dashboard Stripe tab opened

Besides that, fully OK

I don't think you can help me much on that ... I will put some small message on display, to avoid the issue. At least you helped me find out !

[lament elk]

Good solve! Glad I could help narrow it down a bit