#Taras
runic moat
late sleet
Are you using Laravel cashier or are you programming with stripe.js directly?
eternal ledge
i use both Laravel cashier for subscription.
But currently issue with stripe.js it just fast tip option
i not sure what to do, i thought maybe if possible use only php building payment form. Is it possible not use JS, only build form with php?
late sleet
Gotcha, thank you for the clarification.
Do you have a link to a public page on your site where I can see this happen?
Have you looked at the developer console for errors when the frame is empty like this?
eternal ledge
I can send screen for you.
Console is empty when error happen
is it possible send image here or somewhere for checking by you?
like this
and this
will very appreciate for help
late sleet
thank you for the screenshots. So is that broken folder icon something that just shows up randomly on your page? Or is that only there because of the developer tools?
eternal ledge
yes i got this error from stripe from time to time. As you see i just disable height 19.2px in right side
so it just grey but if disable Height so it will be like on screen
*second sscreen
late sleet
Does Stripe.js function normally otherwise when that is on your page?
And is it visible before you disable the height?
eternal ledge
yes it works well, form is okay, payment also works okay, but sometimes have that issue.
I started clear Laravel cache (found on some forum that problem can be in cache) it helped but then started again.
so need some one good solution, i can't clear cache each hour or something like this
if i reload page it will work, then on second few reload get issue again etc... some loop 🙂
late sleet
Can you DM me a link to that page? If I load the page a few times will I see this issue?
That is interesting that clearing your cache helps, good to know in narrowing down what this might be
eternal ledge
sorry, it closed part of website and sensative content
is it okay for you?
if i can prepear separate page for you and back later is it okay? I mean need some time create test page for you. So or we can continue after?
late sleet
I am fine to check out the site if you are okay to send me the URL privately. Otherwise I think I would need you to create another test page that is less sensitive that I could see it on
Sounds good, whatever works for you
eternal ledge
good, but need some time, so if i back to you tomorrow is okay? this chat will be opened for us?
or maybe faster (today but later)
late sleet
This specific chat will close within an hour but you can always message in the main channel again and I or another Stripe will help you
eternal ledge
ok i see. let me see what i can do fast in this one hour. Because it prodaction and good traffic now, not want do many changesthere
late sleet
Whatever works for you, if this is better to happen later my colleagues will be able to look at it then
eternal ledge
can you go to this url, but please do not send any Tip or Message/Comment or do nothing for other members in chat
if okay i will give you username and password for testing
are you still here?
late sleet
Sorry server is busy so I am jumping around a lot. Yes totally happy to use a test username and password to see this
eternal ledge
good, no problem but please be cerfull
click red button TIP
i not sure how many times will be need reload page for got error your browser not used that website before so cache is empty
just reload and click TIp, If okay reload page again and click Tip
it can be from 5 to 50 times
as i understand i'm first with this problem here?
late sleet
Thanks will keep trying for it
eternal ledge
good im here 😉 thank you
also maybe this link too
https://exantria.com/messages/1/Exantria
icon with $
late sleet
Unfortunately still not seeing this error. Do you know if this only happens in Chrome or if you have seen this issue in other browsers?
Also would you be able to send me the version of your browser that you reproduced this in? I may be using a slightly different version
eternal ledge
i got it in Chrome, my client oftn send mescreens from Android Chrome browser
late sleet
Also have you tried this with extensions turned off to see if one of them may possibly be causing this?
eternal ledge
my Chome using last version of brwoser (updated today Version 110.0.5481.105 (Official Build) (64-bit))
i think it not extension issue, it happend on phone, desktop devices
yes it sometimes hard catch issue
i not sure why it happend
late sleet
Gotcha, thanks for the info, will see if I can reproduce with that
eternal ledge
thank you very much. Honestly i think it more often on mobile chrome (client send me screens each day from phone)
i'm here, need find problem
late sleet
Unfortunately still just not seeing it on my mobile browser either. Are you able to recreate this on any devices you test this on?
eternal ledge
to be honest i not sure, maybe only video or screens
Btw, does it possible create same form (as you testing) only using php?
late sleet
No it is not, stripe.js is required here
I can file a bug report for this but unfortunately it may be hard for it to gain traction without us being able to consistently reproduce this. So I'll work on that and will keep trying to reproduce, if you find a more consistent way to see this issue let us know here and we can update the bug report if we haven't found another way